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Medical Assistant Customer Service

Location:
Charlotte, NC
Posted:
August 01, 2023

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Resume:

Krystle M. Bailey

**** ******* ******, *** ****

Charlotte, NC 28213

980-***-****

adynxp@r.postjobfree.com

CAREER SUMMARY

Almost three years of commendable experience in medical assistance positions. Acquired the knowledge essential to fulfill dutie in aiding patients during evaluations and treatments. Providing both clinical and administrative assistance in the offices of health care providers. Maintained safe, secure, and healthy work environment by following, and enforcing standards and procedures along with complying with legal regulations.

TRAINING & QUALIFICATIONS

Laboratory Procedures

Diagnostic Testing

Vital Signs

Triage patients

Electronic Medical Records

Phlebotomy/ Injections

PROFESSIONAL EXPERIENCE

Riva Aesthetic Dermatology November 2012 - Present

Scheduling Coordinator

Scheduling new and established patients for both general and cosmetic dermatological visits, providing patients with types of services offered as well as cost.

Answering multi-lined phone system, transference of calls to the appropriate person or department, and communication between referring medical offices

Update patient demographics and insurance coverage, complete payments by phone to be applied to patient accounts, prepare invitations and informational packets to be distributed by hand or mail.

Maintain patient/ doctor confidentiality according to HIPPA regulations.

The Women’s Care Center January 2012 - November 2012

CMA/ Coordinator of the Referral and Billing Department

Performed clerical duties such scheduling appointments and referrals, faxed prescriptions, insurance verification, and scanned all medical documents into EMR.

Communicated with patients to provide lab results, submitted prior authorization to insurance companies, organized surgeries at PHH and released medical records via fax and mail.

Assisted physician with pap smears, pelvic ultrasounds, cyrotherapy, general obstetric care, postpartum exams, also performed urine cultures and clean catch urinalysis that were documented accordingly.

Replenished lavatories with inventory such as urine specimen cups, paper towels, wipes, hand soap, and hand sanitizer on a daily basis.

EDUCATION & CERTIFICTIONS

Brookstone College of Business - Charlotte, NC

Medical Assistant Diploma, December 2, 2011, GPA: 3.54

American Association of Medical Assistants- Certified Medical Assistant

DermTech- Certified Dermatology Technician



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