Store Manager Customer Service

Jessica Elizondo

Store Manager

San Jose, CA ****.**********@*****.*** 408-***-**** linkedin.com/in/jessica-elizondo5 EXPERIENCE

Store Manager, Hollister Co.- Newpark, CA 08/2020-05/2023

● Motivated and inspired the team to achieve/exceed hourly, daily, and weekly business goal through the in-store and Omni-channel selling.

● Supported the team in developing clients, sales strategy to increase loyalty, prospects in the database, and sales generation. I led the team to become top in the region in our loyalty program for three consecutive quarters in a row.

● Continually provided, trained, and ensured excellent customer service. While helping the team nurture, and elevate the clients experience to support sales growth. Our team was able to end 2022 positive 10% to our sales projection and positive 2% to our last year's sales.

● Performed and oversaw all operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, timesheet review, payroll accuracy documents, and merchandise flow processes.

● Identified potential candidates, recruit, hire and retain a high performing team. Build a talent pipeline through networking and competitive shopping. We have sourced our candidates through LinkedIn, Indeed, mall networking, and job fairs.

Store Manager, Abercrombie & Fitch- Milpitas, CA 01/2019-08/2020

● Drove results by creating short-term plans and long-term strategies, processes, and events that reflect a positive and rewarding experience for both the employees and customers.

● Created and implemented a new associate conversion card training to help increase our daily sales goals, conversion, and to boost our loyalty program from 40% to 90% within the first quarter of starting.

● Accountable for all store operations, including payroll management, asset protection, salesfloor and stockroom organization.

● Accountable for all product/inventory management within the store, including executing product walkthroughs, overseeing visual merchandising, inventory and sell-through.

● Created a positive and motivating work environment for employees such as: holiday parties, spirit weeks, and celebrating promotions/encouraging growth.

● Oversaw the entire employee experience from onboarding through offboarding (hiring, training, developing, performance management, and termination for a team of 70.) Assistant Store Manager, Hollister Co.- Milpitas, CA. 05/2018-01/2019 Key Holder/Brand Rep Lead/Associate 11/2016-05/2018

● Effectively partnered and built productive work relationships with the Store Manager, Assistant Managers, peers, and fellow brand representatives. Achieved promotion within a year of being a part-time associate.

● Actively participated in store walkthroughs with the Store Manager and district leadership to ensure the best quality of service, consistency, and operational excellence.

● Collaborated with Store Manager and other members of management on analyzing data to plan and strategize appropriately to achieve the annual sales goal; ending the 2018 fiscal year 15% above the projected target.

● Supervised execution of markdowns released in a 24-hour turn-around time, signage, and marketing to align with merchandise placement; leading the business to be recognized within the market.

● Ensured company loyalty program initiatives were met through customer-first practices and processes, which translated to exceeding loyalty goals resulting in being the top performer in the district.

Hostess/Cashier/Server, Marie Callender’s, San Jose, CA. 08/2013-09/2014

● Warmly greeted new and returning customers which developed relationships resulting in customer loyalty.

● Ensured take out orders were held to a high standard by following procedures for safe food preparation and handling.

● Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests.

● Engaged with and served over 50-100 customers per shift with an above average check balance. Shift Lead, Marie Callender’s, San Jose, CA.

09/2014-10/2016

● Helped train and onboard 10+ new employees on POS and CRM systems and ensure they understood the restaurant’s priority to maintain high customer service standards.

● Used communication skills to resolve complaints quickly and professionally resulting in customer loyalty.

● Enabled exceptional collaboration among cross-functional colleagues by establishing a safe and productive environment fueled by open communication and intentional relationship building. SKILLS

Customer Success/Relationship Management, Data Integration, Data Analytics, Time Management/Allocation, Process Improvement, Troubleshooting, Retail Operations, Scheduling, Hiring/Onboarding, Inventory Management, Quality Control Technical Skills: Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams) EDUCATION

Pioneer High School, San Jose, CA- Diploma

REFERENCES

Ann Nguyen

District Manager

Hollister, Co.

Phone: 509-***-****

Email: **********@*******.***

Chynna Madrigal

Store Manager

Hollister, Co. Milpitas

Phone: 408-***-****

Email: ***************@*****.***

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