Felecia J Matthews

*** ***** *****, ********, ** 37086

662-***-**** feefee13.fm@gmail.com_

Profile Organized, dedicated and ambitious professional with excellent attention to detail. A team player with excellent communications skills, critical thinking skills, and project management skills.

Experience: State of TN, Nashville, TN Oct 2022-Present DCS Case Manager 1/Child Abuse Hotline

Take back-to-back live calls regarding alleged child abuse and/or neglect. Conducts a phone interview with each caller and assesses the safety and risk of children; utilizes DCS Screening Policies to determine the screening decision for each intake. Enter information into TFACTS intakes.

Verizon Wireless Clarksville, TN Feb 2020-Oct 2022 Fraud Analyst

Performed various functions, primarily to identify instances of fraud and investigated fraudulent activities by reviewing customers’ cellphone accounts. Conducted research into customers’ records and transactions by intertwining between systems.

Investigated, evaluated, negotiated, approved, and verified customers’ cell phone claims.

Ensured the quality, accuracy, and completeness of cell phone claims. Indianola Police Department Indianola, MS Jan 1996- Jan 2022 Administrative Support /Accounts Payable/Accounts Receivable Established, organized, and maintained personnel files for employees of the department; Assisted with FMLA paperwork and the scheduling of appointments and other leave types.

Initiated the hiring process for new hires and assisted with onboarding paperwork; Conducted background and reference checks for new hires. Conducted administrative duties and office management, such as payroll, billing, invoicing, purchasing, and generating reports, etc... Maintain certifications for Dispatchers and Police Officers by scheduling training courses.

Trained and supervised dispatchers in the communications office on the Computer Aided Dispatch (CAD) and NCIC; Ran backgrounds on NCIC on individuals; Responded to Audits that were conducted on NCIC from the State of MS and validated records that were entered on NCIC. Delta Housing Development Corp, Indianola, MS June 2017-Feb 2022 Property Manager/Leasing Agent

Maintained tenant’s files for Certifications/Re-certifications utilizing the MINC System Maintained Rent roll and posted in Tenant’s Account Receivables utilizing Buildium Software

Ensured that all applicable deposits, rents, and other fees were collected and deposited; prepared reports as required; Initiated appropriate collection and legal actions for accounts receivable.

Met potential tenants, showing them the property, and accessing their applications in accordance with anti-discrimination laws. Inspected apartments and interacted closely with maintenance to ensure prompt and courteous responses to resident requests for maintenance; created and enforced property regulations; Investigated and resolved property complaints and rental violations.

Education: Delta State University, Cleveland, MS

BBA/OAD Business Administration & Office Administration 1992 MS Delta Junior College, Moorhead, MS

AA Degree/Associate of Arts 1989

Gentry High School, Indianola, MS

HS Diploma 1987

References: Rhonda Huey Archeckia Stewart

662-***-**** 931-***-****

Earnestine Perryman Denise Thomas

662-***-**** 931-***-****