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Banquet Server Customer Service

Location:
Houston, TX
Posted:
August 01, 2023

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Resume:

Salvadora Rodriguez

***** ***** ***** ***

Houston TX 77038

281-***-****

adynu2@r.postjobfree.com

EXPERIENCE

Hilton Americas – Houston, TX – Banquet Server

January 2022 - PRESENT

At Hilton Americas, I help with setting up tables, do all other tasks or duties assigned by captain, serve drinks or appetizers during pre – functions or receptions, serve each course and remove empty plates following captain signaling.

The Post Oak Hotel at Uptown Houston – Houston, TX - Banquet Server

March 2018 - PRESENT

At the Post Oak Hotel, I help with all banquet side work as designated by Captain such as prepare utensils, glassware, table decorations, and set up tables. Attend to all needs of the guests during functions and functions related duties. Assist with the setup of coffee and/or buffet stations when needed. Deliver food in an organized and efficient manner following a sequence.

Hotel Zaza - Houston, TX - Banquet Server

November 2014 - PRESENT

As a Banquet Server, I work when events are presented in the hotel. I greet our company’s guests, with warm greetings, and help, when anticipated. I refill drinks, keep decorations in order, and keep the premises clean to Zaza’s Standards. I have also Bartended on occasions, when the help is needed. When Plated dinners are presented, I make sure all guests get a plate, and make sure to pick them up on cue. I do all the side work that is needed such as roll up the silverware, set up tables, chairs, etc.

Westin Hotel - Houston, TX - Banquet Server

September 2015 - September 2017

At the Westin Hotel I was always on stand-by always ready to cater to drink, food refills, and specific guest requests. Assist in serving, table set up, and table clearing in readiness for the next course. Successfully assisted approximately 100 to 300 guests each shift. Learned to work in a more team- focused environment

Riviera Hotel Convention – Palms Springs, CA - Banquet Server

December 2008 - December 2013

At the Riviera Hotel, I served banquets, meetings, events, conventions and conferences. Ensured guest experience was a memorable one. Assisted and supported other banquet staff in serving guests. Ensured a safe working environment by following all work practices. Adequately read and followed banquet event order provided.

Aqua Caliente Casino Resort – Rancho Mirage, CA - Banquet Server & Cashier

September 2007 - December 2013

At the Casino Resort I prepared hot, cold and mix drinks for guests, and chilled bottles of wine. I explained how values menu items are prepared, describing ingredients and cooking methods. Garnished and decorated dishes in preparation for serving. Prepared and served beverages and expedited food order(s). Greeted and escorted guest to their tables and provided menus. As a Cashier Responsible for the daily upkeep and constant monitoring of an $5k bank to ensure protection of casino assets. Facilitate and execute customers' cage requests in accordance to State regulations and casino policy with a smile and positive attitude.

Casino Morongo Resort – Cabazon, CA - Cashier

October 2003 - January 2014

As a Cashier I handled money when events were provided, and made sure to drop everything at the end of the day. Inventoried and reconciled casino drawer totaling up to $5k. Provided customer service transactions: credit card and personal checks, coupon & slot point redemption.

Assessed and ordered appropriate funds adequate for drawer. Calculated checks, coupons, etc. and prepared buys in exchange for cash, to impress drawer. 97% overall accuracy on daily balancing sheets

EDUCATION

First Baptist Church- GED

June 2010 - September 2010

A private church would host private classes and ended with a GED.

SKILLS

I am great at multi-tasking, with great communication skills. I believe that when communication is the number one priority, all problems can be resolved. Attention to detail is vital for any job and is also a great aspect in my part. I am very flexible in any position that is provided, no matter the circumstance.

LANGUAGES

Fluent Spanish and Skillful in English.



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