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Customer Service Specialist

Location:
Dover, PA, 17315
Posted:
August 01, 2023

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Resume:

DARLENE SHUMAKER

**** ***** ****

Dover, PA *****

717-***-****

adynty@r.postjobfree.com

EDUCATION

**** ********, ******* ****** **** School, York, PA 2 year Certificate in Production & Inventory Management, PENN STATE, York, PA OSRAM Sylvania Export Training

PROFILE

More than 21 years experience in Manufacturing, including Production and Inventory Management, Exporting Administrator, Production Planner/Scheduler and Tool Crib Management. Also, experience in Shipping and Receiving which included loading and unloading of trailers, and press operator with emphasis on Quality. Working safely, maintaining goals of productivity rates and Quality with no errors. WORK EXPERIENCE

OSRAM Sylvania, Inc. 1992-2014

Tool Crib Manager

• Responsible for ordering and maintaining tooling for production

• Customer Service, Support, & Communication between vendors and internal customers

• Maintain tools & equipment signed out by employees

• Procurement of proprietary parts (tooling) & spare parts as well as protective safety equipment

• Maintain inventories efficiently & accurately within SAP

• Conducted yearly inventory of all Tooling and Equipment

• Member & Secretary of Dislocated Worker Transition Team

• Participation in Lean Manufacturing Events

• Fork truck experience on both stand-up & sit down trucks

• Member of the SEA employees organization

ADDITIONAL WORK EXPERIENCE

AMAZON 2015-2018

Fulfillment Associate

• Required to receive products using radio frequency scanners

• Relocate products using forklifts, pallet jacks, cherry pickers, and walkie-riders

• Pick customer orders on all levels of a multi-level mezzanine

• Receiving and pallet audits

• Troubleshoot problems to resolution

ADDITIONAL WORK EXPERIENCE

CHURCH AND DWIGHT 2018-Nov. 1, 2022

Customer Service Specialist

• Responsible at all times for promoting a safe environment

• Support and enforce all plant safety policies

• Ensures on time and in full, outbound shipments to meet customer requirements

• Monitors emails to ensure that issues are being resolved in a timely manner

• Able to communicate clearly and concisely in all facets of work environment

• Strong leadership skills with the ability to prioritize work assignments in a fast-paced work environment

• Strong computer skills in SAP and WMS

REFERENCES

Kathy Simpson Deb Barshinger Alexis Stuber

3240 Davidsburg Rd. 1827 Winters Rd. 38 Red Lion Ave. Dover, PA 17315 Windsor, PA 17366 Felton, PA 17322 Phone: 717-***-**** Phone: 717-***-**** Phone: 717-***-****



Contact this candidate