Customer Service Sales Associate

JANICE HARRIS

**** *. ********* ***. ● Chicago, IL 60645 ● ******@*****.*** ● 614-***-****

Customer Service Representative

Compassionate relationship builder with outstanding written and verbal communication skills

Exceptional customer care and customer service skills; active listener

History of maintaining and updating customer information systems

Experienced in multiple office environments

Demonstrated ability to set and reach goals

Received many accolades from customers and upper management Professional Employment History

Sales Representative

Ryder Last Mile / MXD Group - New Albany, Ohio, 2014 to 2023

Assists customers in making delivery appointments, solving delivery problems and conveying excellent customer service

Call Center Sales Associate

Safelite AutoGlass - Columbus, Ohio; 2009-2012

Professionally answered incoming phone calls from policyholders, insurance agents, and auto glass shops; completed sales and resolved problems

Processed payments and resolved customer inquiries

Accurately entered auto glass loss information into the production database

Verified customer insurance coverage and deductible amounts for the vehicle involved

Located an auto glass vendor that can service the customer’s vehicle quickly and conveniently through the production/shop locator system

Utilized the appointment scheduling system to schedule appointments for service Sales Associate

Andrew’s Diamonds - Columbus, Ohio; 2004-2009

Consistently exceeded personal sales goals and regularly placed in the top 5 of all associates

Engaged in custom design work and all corporate training opportunities, utilizing all available training tools Sales Associate

Dunkin’s Diamonds - Columbus, Ohio; 2003-2004

Maintained daily customer contacts and achieved sales goals

Followed up with all customers to develop customer relationships and resolved problems satisfactorily

Processed payments to customer accounts

Sales Associate

The Diamond Cellar - Columbus, Ohio; 2002-2004

Maintained 100% of sales goals, always placing in the top 10

Developed lasting business relationships and repeat customers

Assisted with visual merchandising throughout the store Interior Designer

Interiors by Janice - Columbus, Ohio/Newport Beach, California 2000-2004

Advised clients on interior design factors such as space planning, layout and color coordination

Conferred with clients to determine factors affecting planning interior environments, such as budget, architectural preferences, and purpose and function

Managed onsite installations; coordinated with other professionals, such as contractors, architects, engineers, and plumbers, to ensure job success

Education

Gemological Institute of America, Carlsbad, California; GIA Diamonds Certificate Interior Designers Institute, Newport Beach, California; Associate degree, Interior Design (FIDER accredited) Core Competencies

Typing – 60+ wpm

PC skills

Problem solver

Excellent customer

Service skills

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