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General Manager Customer Service

Location:
San Antonio, TX, 78205
Posted:
August 01, 2023

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Resume:

EDWARD C. HALE, JR.

P.O. Box ***, Adkins, TX ****1 325-***-**** adynsh@r.postjobfree.com

SUMMARY

I am self-motivated, dependable, and achieve high performance with minimal supervision. I can work through challenges and would like to use my skills to help build customer relations and expand my knowledge of the service parts industry.

SKILLS

Energetic

Dependable

Willing to learn new skills and information

Problem Solver

Good Communication Skills

Bilingual in English and Spanish

EXPERIENCE

09/22 - 05/23 Gas Superintendent - American Utility Resources, LLC. New Braunfels, TX

Responsible for over-seeing natural gas projects.

Communicated frequently with potential customers to secure future gas projects.

Secured the necessary materials and equipment for gas and water projects.

Instructed new hires and current employees for Operator Qualification Training.

Managed large crews on various water and gas projects.

9/20 - 09/22 General Manager – NatGas Inc. Ozona, TX

Responsible for daily operations on 1500 customer account gas distribution system.

Train employees on RRC and 811 protocols.

Leak investigations and leak surveys.

Monitor employee performance and take corrective action if needed.

Identify and implement yearly line replacement sections.

Operator qualified in covered tasks.

Customer service issues are priority and resolved.

Oversaw the sales and repairs of appliances, totaling over $300,000/year.

11/18 - 8/20 Lease Operator III – Epic Permian Ozona, Tx

11/17 - 11/18 Lease Operator III – FDL Energy Ozona, Tx

03/14 - 11/17 Lease Operator III – Devon Energy Ozona, Tx

(Company was sold multiple times)

Increased gas production on 148 wells.

Data entry on individual wells daily.

Monitored oil production and prepared for sales.

Troubleshooted and maintained production equipment.

Monitored line pressure.

Responded to callouts and alarms.

Monitored pipelines for leaks.

Assisted other lease operators when needed.

General compressor experience.

05/09 - 03/14 General Manager – AGRITEXGAS, LP Plainview, Tx

Responsible for the daily operations of a gas distribution company with 5,000 accounts covering 22 counties in West Texas and the Panhandle.

Managed 25 employees and oversaw payroll and benefits.

Implemented training for employee certifications on leak detection, leak repair, locates, and line replacement.

Resolved customer complaints and concerns.

Pursued new customers.

Maintained all Railroad Commission Reports and prepared for audits.

Purchased fleet vehicles, insurance and maintenance.

Vast 811 call and leak survey experience.

EDUCATION

Ozona High School Degree

Southwest Texas Junior College – 2 yrs



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