HOLLY UKADIKE

Havre De Grace, Maryland ***** Email: adynsc@r.postjobfree.com

PROFESSIONAL OBJECTIVE

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. EXPERIENCE

Johns Hopkins Medicine

July 2022-Present

Epic Application Coordinator

• Acts as the primary support contact for the application’s end-users

• Identifies issues that arise in their application area as well as issues that impact other application teams, and works to resolve them

• Guides workflow design, build, and testing of the system; analyzes other technical issues associated with Epic software

• Provides analysis on system design specifications and system/product evaluation Johns Hopkins Home Care Group

Mar 2019 – Jul 2022

Clinical Application Specialist

Team Lead for Will Call Management and training individuals on the new application

Demonstrated detailed technical knowledge of assigned applications.

Answered technical questions regarding business and clinical aspects of application purchase and implementation.

Troubleshot over 10,000 incidents reported by end-users to schedule system changes and identify permanent solutions.

Johns Hopkins Home Care Group

Jan 2018 – Mar 2019

Pharmacy Technician

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.

Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Entered and processed patients' prescriptions into internal system.

Maintained proper drug storage procedures, registries and records for controlled drugs.

Processed over 150 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.

Little Rock State Capitol

May 2016 – Jan 2018

Data entry tech

Demonstrated ability to enter large volumes of data accurately and efficiently, ensuring minimal errors and maintaining high levels of productivity.

Skilled in cleaning and formatting data to ensure uniformity and adherence to established standards, resulting in improved data quality and accessibility.

Completed 350 records of citizens information

Keen eye for detail and ability to spot discrepancies or errors in data, enabling accurate and precise data entry and maintaining data accuracy