adaptability, strong personal skills, good communication skills

MICHAEL G. CONDERATO

********@*******.*** Phone 412-***-**** Mobile Phone 412-***-**** Homestead, PA Objective

Work Experience

Peoples Natural Gas Pittsburgh, PA

CUSTOMER SERVICE REPRESENTATIVE 05/2018 - 03/2023

First line response to handle customer questions about billing issues, start or stop service,emeregency calls etc. Dukes Upperdeck Cafe Homestead, PA

KITCHEN MANAGER 03/2011 - 10/2017

Managing kitchen staff preparing and maintaining food costs and sanitation principles. Highmark Blue Cross Blue Shield Pittsburgh, PA

CUSTOMER SERVICE REPRESENTATIVE 05/2001 - 11/2010

First call resolution for benefits, billing and healthcare questions. Help cusomers with all questions.about covered benefits.

Education

Vocational/Technical Certificate, Orthotic and Prosthetiechnology 03/1992 - 05/1993 Median School of Allied Health Careers

Post-secondary education, no degree or certificate, Psychology and Communications 09/1989 - 05/1990 University of Pittsburgh

Military Service

Army

PFC E-3 HONORABLE DISCHARGE 09/1987

Combat Medic Dessert trained at Ft. Irwin CA EFMB badge. Army

PFC E-3 HONORABLE DISCHARGE 09/1987

Combat Medic Dessert trained at Ft. Irwin CA EFMB badge. References are available upon request

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