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Information Technology Customer Service

Location:
Ogden, UT, 84404
Salary:
75,000 - 80,000
Posted:
August 01, 2023

Contact this candidate

Resume:

Russel Arnold May

Cell Phone: 801-***-****

Email: adynqf@r.postjobfree.com

Address: **** ***** **** **** *** #70A Marriott-Slaterville Utah 84404

Career profile

U.S. Citizen

A skilled journeyman in the field of Information Technology; working tirelessly to meet the goals and objectives of the organization. I offer 7+ years of experience in leadership, as a trainer and mentor to entry-level to journeyman specialists.

Critical Skills

Attention to Detail

Leadership/Management

Research/Analysis

Communication

Planning/Scheduling

Team Builder

Decision Making

Quality Assurance

Technical Expertise

Education

Bachelor’s Degree Earned

Computer Science/Emphasis in Network Security and Ethical Hacking

Stevens Henager College West Haven Utah 84401

2013-2016

GPA: 3.75

Total Credits Earned: 180

Highschool-Weber State University

3848 Harrison Blvd. Ogden Utah, 84408

Diploma/GED earned 2007

Professional Experience

Physical Security/ IT Support

Relevant to GS-2210

Professional Security Consultants (PSC)

June 2022-Current

3651 Wall Ave. Ogden Utah 84401

Hours/Week: 25

Supervisor: Javier Miranda

Phone: 801-***-****

Available to contact- Yes

Leadership 7 Months Supervisory Experience

Accountability- Personally, accountable for all my own work with little to no supervision needed. Performed complex task, daily.

Technical Operations- Skillfully performed the duties of Information Technology for security department; troubleshooting, programs, training, made forms and spreadsheets. Technical and security related technical support for officers. Supervised a small crew, trained them in customer service, attention to detail from suspicious activities to things being out of place (bombs, theft, lost children etc.), assigned duties, in command for emergency situations via vehicle break-ins, vendor break-ins, public fights, drunks, homeless etc. IT support also included installing/uninstalling software, and Windows OS, backing up data also blocking and unblocking websites so that the employees would only be able to view work related sites. Edge software. Camera system software.

Oral/Written Communication- Communicated with vendors and gave them guided tours of the facilities, made detailed reports, built presentations of their reports for upper management, for camera systems, badge readers, security uniforms, and alarm systems. The presentations were to give the higher management a price and reason for buying the products that the vendors were selling in our weekly meetings.

Communicated with Supervisors, Peers, or Subordinates- Provided information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. I possess the ability to listen to and understand information and ideas presented through spoken words and sentences. I possess the ability to communicate information and ideas in speaking so others will understand. I possess the ability to read and understand information and ideas presented in writing.

Attention to Detail (Process)- I possess the ability to be thorough when performing work and conscientious about attending to detail. Completing thorough and accurate work independently, even in the most difficult or stressful situations; occasionally reviewing work completed by others.

Attention to Detail (Documentation)- Ensured paperwork was correct and ensured all documentation met regulatory guidance. Obtained signatures and payments. Recorded information, such as items received and delivered and recipients' responses to messages.

Professional Experience

Information Technology Specialist System Analysis/Application Management

Relevant to GS-0007

Relevant to GS-2210

DLA Gov

Feb 2022-April 2023

7437 6th Street BLDG 430 Hill AFB, Ut. 84056

Hours/Week: 40

Supervisor: Adam VanZandbergen,

Phone: 804-***-****

Available to contact- Yes

Technical Expertise

Accountability- I am part of the WMS Security Team, where I provision and maintain the security access of the warehousing and mainframe systems to the programs for users to be able to have access for their positions. Without compromising the integrity in having too much access than what is needed.

Training- I am in trainings and learning programs that are self-paced and puts the responsibilities on the individual to complete. It is an ongoing training and learning center so when one task has been completed then it is up to the person to sign up for the next training course.

Professional Experience

Self-employed

Ogden, UT.

June 2021-Feb 2022

Technical Expertise

Contract Repair – Contracted repairs of vehicles, electrical, appliances, computers, etc.

Awards and Recognition

Won 1st place in the network design for the state of Utah FBLA\PBL competition

2016

Won 5th place in networking concepts in the state of Utah FBLA\PBL competition

2016

5th place in cyber security in the state of Utah FBLA\PBL competition

2016

7th place in computer concepts in the state of Utah FBLA\PBL competition

2016

Databases Used

Microsoft Word

Windows XP, 7, 8, 8.1, and 10

MS Visio

Alarm Lock Trilogy Systems DL-Windows

Microsoft Excel

Linux, Fedora 15, 16, 17, 18, 19, and 20

MS Office 2003, 2007, 2010, 2013, and 2016

TCP/IP

Power Point

Mac OS X

Wireshark

VoIP

Outlook

Active Directory/Exchange

Hyper

Wireless 802.x

Group Policy Management

DHCP-Y

DNS

Professional Resources

1.Name: Caleb Hitchings

Position:Coworker

Phone: 717-***-****

Email: adynqf@r.postjobfree.com

2.Name: Keith Olsen

Position: IT Survivor

Phone: 435-***-****

Email: adynqf@r.postjobfree.com

3.Name: Ted Bukowski

Position: Electrical Contractor

Phone: 801-***-****

Email: adynqf@r.postjobfree.com



Contact this candidate