GENERAL MANAGER
Derrick A.
Roberts
************@*****.***
Canoga Park, CA 91309
CONTACT
General Manager with 40 years of
managing and coaching experience in a
high-end environment. I lead by example
and aim to ensure that delivering an
unforgettable experience every time is the
constant and that our guests feel like our
restaurant is an extension of home— all
while running a tight efficient operation
geared to exceed financial markers.
CAREER OBJECTIVE
January 2008 - June 2023
General Manager
Larsen's Steakhouse, Woodland
January 1997 - January 2006
Manager
Starbucks
US
January 1996 - January 1997
Manager
Chart House, Marina Del Ray
US
EXPERIENCE
• Manage store operations
• Hire management and hourly staff
Coach and develop management, Executive chef, kitchen and front house staff
•
Create a professional yet warm environment conducive to exceptional guests and employee relations
•
Train and coach staff on service excellence, food & beverage knowledge, health & safety standards, appearance and provide performance reviews
•
• Set sales goals
Manage cost and spending, payroll, labor costs and schedule adhesion
•
• Oversee and create schedules
• Facilitate weekly management meetings
• Facilitate pre-shift meetings with management and staff Facilitate ongoing training, creating an unforgettable experience for our guests, pairing food and spirits, crisis management
•
• Oversee inventory, ordering and receiving product
• Oversee special event operations
SKILLS
• Customer Loyalty
• Food Safety and Sanitation
• Hospitality Management
• Profit and Loss Control
• Inventory Management
• Service Standards