Customer Service Full Time

Career Objective

To seek dynamic and rewarding business opportunities that challenge as well as leverage existing skills and talents.

Professional Skills and Attributes

Market Analysis and Due Diligence

Project Feasibility and Management

Extensive Retail Sales Experience

Static and Dynamic Financial Analysis

Extensive experience in Administrative Support and leadership

Front Desk Agent Riverside Hotel September 2022-March 2023

Front Desk Agent-Riverside

Entrepreneurial Ability

Concise Communication

MS Excel, Word, QuickBooks, PowerPoint

Internet Explorer

•Avamark

For The Riverside Hotel my duties include checking guests in/out, processing payments, keeping front desk clean, stocked and organized.

Customer Service Agent-State of Idaho Department of Health and Welfare-October 6, 2021-2022

For The State of Idaho I am a Customer Service Agent 2. I work in the Call Center. I answer phone calls and direct customers to the proper department.

As a CSR2 I started out in the return mail department and was promoted to

the call center.

Caregiver/Assistant-Donald E. Cape, Sr. Bozeman, MT (June 2014-Oct. 2019)

I was a personal Caretaker for my 83 year old father and for my mother. . I lived with them full time and took care of them daily. My duties included administrating medications, cleaning, personal care, shopping, transportation to and from medical appointments, overall care. I was compensated by Home Leasing, Inc. for the work I performed. My mother passed away in June 2013. My father passed away 10/31/19. I then moved to Emmett, Id.

Bookkeeper/Maintenance-Hone Leasing, Inc Bozeman, MT. (November 2007-October 2016) Full time/Part time

Home Leasing, Inc. is a Mobile Home Court located in Bozeman, MT. Home

Leasing, Inc. has been in business for over 40 years. My duties include customer service, processing payroll; accounts receivable, accounts payable, and processing credit applications. Additional duties include labor consisting of painting homes, cleaning homes, lawn maintenance, and assisting the Manager of the Company.

Customer Service Representative-Gallatin Veterinary Hospital-Bozeman, MT (April 2013-August 2014)

• Gallatin Veterinary Hospital has been a very successf,ul Veterinary Clinic in

Bozeman, MT for over 20 years. My duties at the clinic included answering

Multiple telephone lines, scheduling appointments for Customer’s Pets.

Greeting customers and Pets, closing down the clinic, cleaning exam rooms,

Ordering products and making Pets and Owners comfortable in our

Environment.

• In June, 2013, my mother passed away in Las Vegas, NV. In between working for Gallatin Vet Hospital I spent many weeks with my father down in Las Vegas. Gallatin Vet Hospital was very flexible with my situation and I am eternally grateful for this. I left Gallatin Vet Hospital in August of 2014 to become a full-time care taker for my father.

Team Lead-Petco, Las Vegas, NV (April 17, 2007-October 28, 2007)

• As a Team Lead at Petco my responsibilities were to make sure the store was

opened and closed in an efficient and orderly manner. Preparing daily deposits

and balancing safe. Assisted the General Manager in driving sales to their

highest potential. Supervise other associates and guide associates in making

responsible decisions concerning the care and well being of the animals.

Stock and order merchandise according to the needs of

the store. Complete plan-ograms in correct order and presentation.

Interact with customers and help make their buying experience a more

enjoyfull one. As Team Lead I was also responsible for each department’s

condition and hourly inspections of each section.

Project Coordinator-ISEC, Inc. Las Vegas, NV (December 10, 2005-February 15 2007)

• As Project Coordinator I was responsible for organizing progress reports on

several construction projects.(CTC report-Cost to Complete) Collecting

samples and data to present to General Contractors for approval.

Assisting the Project Engineer and Project Manager in an administrative

capacity. Onsite inspection of progress of projects in the field.

ISEC, Inc. is a Finish Sub-Contractor that provides many different aspects of

diverse construction including Laboratory and Medical Equipment, Doors,

frames & Hardware. ISEC is also very heavily involved in Architectural

woodwork along with extensive work in Casework.

Office Manager-Ponderosa Homes, Inc. Belgrade, MT (July 10, 2005-November 10, 2005)

• Company went out of business and I was responsible for closing up the

financials and customer files. Company was previously owned by my father.

Companion Animal Specialist- Petco, Corvallis, OR (Jan.3, 2004 – July2, 2005)

Responsible for care and cleaning of small animal enclosures.

Operated cash register and balanced daily.

Customer service specialist.

Knowledge in: Small Animals, Aquatics, Reptiles, Equine, Premium Brand Dog/Cat food, Animal Medicinal Products & General Animal Care.

Office Manager Quality Water Systems, Inc. and Cape-France, Inc. (July, 2001-August 2003)

Managed a multiple office building complex that leased offices to business tenants.

Responsible for billing tenants for copies, long distance phone calls and internet usage.

Multi-line phone systems

Greeting and directing customers

Office and Finance Manager- Ponderosa Homes, Inc., Belgrade, MT 1993-2003

Responsible for processing credit applications & choosing appropriate lending institutions concerning the purchase of a Manufactured Home.

Counseled customers and salespeople about interest rates, monthly payments, home owner’s insurance, land-home packages and home-only packages.

Responsible for preparing lending institution contracts, credit applications, FHA construction loan requirements.

Authorized the construction of Manufactured Homes based on the financial information collected from qualifying customer.

Title clerk-Processed Manufactured Statement of Origin for title/de-title of personal and real property. Transferred used home titles from existing customer to purchasing customer.

Maintained relationships with construction and retail lenders involved with development.

Responsible for general order of office building. Supervisor of several employees, including secretary, bookkeeper, service manager & construction manager.

Responsible for accounts payable, accounts receivable & payroll.

Education

High School:

Bozeman Sr. High School, Bozeman, MT Graduated 1988

Average GPA: 3.0

College:

Northwest College, Powell, WY. 1990-1992 Course of study: Equine Studies

Average GPA: 3.1

Oregon State University, Corvallis, OR 2003-2005 Course of study: Zoology

Average GPA: 3.1

Professional References

Trish Downward, Former Project Engineer, ISEC, Inc. Las Vegas, NV 702-***-****

Mark VanOrden, Manager of Wagon Wheel Park – 406-***-****

Stacey Chitwood, Former Manager of Petco, Corvallis, OR 541-***-****

Trish Browning-Office Manager Gallatin Vet Hospital, Bozeman, MT 406-***-****

Personal Achievements

Volunteer at Humane Society

Volunteer on weekends and evenings to clean cages, exercise animals and make

the lives of animals as comfortable as possible. Animals bless our lives in so many ways, yet far too often they are abused and neglected. Laws passed to protect them are often ignored or simply not enforces. Our environment requires compassion for animals and an appreciation of their contribution to our planet.

Recently I have become a member of the PAWS program at Heart of the Valley Humane Society. The PAW’S program is a volunteer position that includes

Cat cuddling, event support, donation-pickup, Grounds keeping and Shelter

Maintenance. Compassionate animal care; daily dog care and daily cat care.

Volunteer at Eagle Mount

Eagle Mount is a therapeutic horseback-riding program that gives people with disabilities an opportunity to “mount up” on horses and attain both emotional and physical freedom. Working with these individuals gave me a great sense of self in that helping others while still working with animals proves that I am committed and able to take on any challenge that I am faced with.

1985: Montana State 4-H blue ribbon winner in Equitation, Horsemanship & Showmanship

1985-1988: State and District member of the Montana Music Festival.

1986-1988: Captain of fast-pitch softball team.

As per my resume, I have some gaps in employment. In 2004 I was asked to move from Bozeman, MT to Las Vegas, NV to be a caretaker for my mother, My father was in pretty good health back then, but my mom needed help my dad could not provide. Over the years I held positions at two or three jobs to pay my mortgage. My mom passed away in June of 2013. My dad lived with me in Belgrade, MT for a few months until he decided to move back to Las Vegas. Approximately six months later he changed his mind again and sold his home in Vegas and moved back to Bozeman. I sold my home in Belgrade and moved in with him at his home in Bozeman full time,

In January of this year he moved into a retirement home. He passed away on October 31, 2019. I took some time off and did some travelling.

In March of 2023 I broke my left shoulder in 3 places. At this time I feel I am ready to return to the workplace.

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