Administrative Assistant Customer Service

LATORIA DUNBAR

T: 571-***-**** Email: **********@*****.***

Career Objective

Seeking mid and executive level administrative roles, as well as entry level roles in Human Resources to expand my experience and growth in the technical day-to-day administration and coordination of Administrative and HR related duties and responsibilities.

Customer Service Skills & Proficiencies

Customer Service

Positive Attitude

Multitasking Skills

Product Knowledge

Attention to Detail

Ability to Work Under Pressure

Active Listening Skills

People Oriented

Ability to Resolving Conflict

Phone Skills

Problem Solving

Organizational Skills

Adaptability

Excellent communication Skills

Time Management Skills

Professional Experience

Amazon Web Services April 2022 – March 2023

Executive Briefing Coordinator

Manage logistics of Executive Briefing Centers (VA, WA & NY Offices).

Ensure Executive Briefing Center is customer- ready on briefing days.

Prepare and setup executive briefing resources including printed materials, supplies and SWAG.

Partner with onsite support Protective Services, Reception, Catering, and AV/IT for assistance with ad hoc needs.

Manage and organize briefing supply inventory.

Assist C level Executives as needed.

Coordinate customer tours and social engagements.

Classic Concierge Aug. 2020 – Nov. 2021

Front Desk Concierge

Checked in students attending The Washington Centers Internship Program.

Provided residents access fobs.

Registered vehicles for parking.

Received maintenance requests.

Verified guests.

Managed the front desk.

Served as a point of contact and liaison between staff and students after office business hours.

Best Western June 2019 – Oct. 2019

Front Desk

Greeted and checked-in Guests.

Generated reservations.

Collected payments.

Performed night audit responsibilities.

T-Mobile Government Affairs June 2018 – Jan. 2019

Administrative Assistant

Supported executives with arranging travel.

Managed expenses

Coordinated meetings.

Escorted Clients.

Scheduled conference room reservations.

Ordered and setup for catering.

Inventoried and stocked office equipment and pantry supplies.

AECOM March 2017 – Aug. 2017

Talent Acquisitions Coordinator

Onboarded staff in applicant tracking system.

Assisted talent acquisition team with accelerated hiring efforts, sourced resumes.

Drafted offer-letters tracked onboarding of new hires, and managed data in spreadsheets.

Assisted with creating position requisitions.

Updated candidate status throughout pre-hire process.

Prompted and verified applicant completion of assigned tasks.

ECG Management Consultants, Inc., Oct. 2013 – Mar. 2015

Administrative Assistant

Provided phone coverage, supported senior executives and remote staff with tasks included but not limited to arranging travel, coordinating meetings, maintaining calendars, reconciling expenses, and other ad-hoc projects.

Decreased contract annual IT costs by 15 percent by renegotiating contracts with IT vendors.

Implement IT equipment tracking procedures.

Developed new paperless process for marketing material and client deliverables.

Performed month end billing reconciliation.

Coordinated candidate interviews, performed on site candidate testing and conducted on-boarding.

Categorized and reorganized marketing library.

Kelley Drye & Warren LLP, Washington D.C. Sep. 2012- Jul. 2013

Facilities Assistant / Receptionist

Maintained conference rooms and office facilities.

Responsible for maintaining office supplies.

Greeted and assisted clients and outside parties from a reception perspective.

Forwarded calls to appropriate recipient and assisted with general administrative as needed.

Education

High School Diploma, Yorktown High School, Arlington, Virginia

Certificate of Training and Completion: Professional Administrative Assistant, 2020

Northern Virginia Community College, Annandale, Virginia

Customer Service

Finance and Accounting Basics

Grammar, Proofing, and Editing

Office Equipment

Microsoft Word

Excel

PowerPoint

Intro to Quick Books

Certificate of Training and Completion: Human Resources Management, 2020

Northern Virginia Community College, Annandale Virginia

Principles of HR Management

Performance Management

Human Resource Law

Training & Employee Development

Intro to Employee Benefits

Organizational Development & Change Management

Intro to Compensation

HR Compliance & Recordkeeping

Successful Recruiting, Selection & Placement

Issues in Human Resources

Technology Software Skills:

Microsoft Word 2018

Outlook E-Mail Management

Excel 2018

Power Point 2018

Silk Hire / Open Road

Microsoft Teams

Kenexa BrassRing

Engagement Management Software

Slack

Zoom Meeting

Concur

Taleo

Yardi

CRM Software

Google Docs

WorkDocs

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