Customer Service Representative

Kimberly Beery

Dual CSR* (Marketplace/Medicare) **************@*******.***

Ottawa, KS 66067 785-***-**** ********@*****.*** Professional Summary:

I am currently employed at Maximus Federal in Lawrence, Ks as a Remote Dual CSR1 for both Medicare and the Marketplace. I have over 20 years of customer service experience in this field, both in a call center environment/office setting, and also in a remote/home office set up. I have been a seasonal employee with Maximus for OEP the last 4 years, with this year being hired on as a permanent full-time employee. I started out in Marketplace, moving to Medicare, and now I’m Dual for both lines of business, and I hope to continue working my way up to even higher responsibilities as I increase my experience and knowledge.

Work Experience:

DUAL CSR1

Maximus Federal—Lawrence, KS

October 2017 to Present

Dual CSR1 Skills:

• Taking calls for both lines of business and answering questions and concerns.

• Signing consumers up for their respective programs.

• Pretty much doing everything I did separately before, but now I’m doing it at the same time. Medicare Skills:

• Answering general questions, and helping Medicare Recipients understand their benefits.

• Helping set up online Medicare.gov accounts and explaining how to navigate to their online benefits and the options available to them.

• Taking notes and comments for calls to be transferred over to the Claims Dept or Tier 2 CSR’s. Marketplace Skills:

• This was a seasonal position that I have returned to the last 4 years as a customer service representative, with this year being hired on as a permanent employee.

• Answering general questions and sign up consumers for the Affordable Care Act.

• Complete all their necessary paper work, including confidential logs.

• Perform customer service surveys.

• Provided policy and service information.

Grocery Delivery Driver

Instacart Shopper – Ottawa, KS

February 2020 to Present

Grocery Shopper and Delivery Service

• Shopping for customers who cannot get out on their own to the grocery store.

• Picking out all of their online items, then checking out while paying for the items too.

• Load all groceries in my car, and deliver them in a timely and courteous manner to customer.

• Maintaining ongoing communication throughout the process, while consistently completing my deliveries on-time.

Home Health Care Provider

Self-employed—Ottawa, KS

February 2017 to December 2019

In-Home Health Care Assistant

• I was a home caregiver for my elderly neighbor who was struggling to make it on his own.

• Mostly taking care of his daily needs such as laundry, running errands and cleaning his home.

• I was also paying all his bills until he was eventually moved into a nursing home. Rural Route Newspaper Delivery Driver

Ottawa Herald/Shopper—Ottawa, KS

March 2013 to December 2015

Newspaper Delivery Driver:

• I was a self-employed driver for the Ottawa Herald delivering their daily newspaper to local businesses and paper racks all over the city of Ottawa 6 days per week.

• I also delivered the Ottawa Times Shopper bulk mail route once a week to various rural post offices, Including any newspaper racks and other stops along the way.

• I was always there on time and made sure my work was completed daily, or if I couldn’t do it myself I had a substitute driver to take my place.

•

Skills:

Clerical Bookkeeping Customer Service

Call Center Delivery Driver Customer Support

CSR1 Home Health Care Property Management

Data Entry Microsoft Office Time Management

Front Desk Typing

Education:

Gardner-Edgerton High School – Gardner, KS

High school diploma--graduated in top 10% of my class. August 1982 to May 1986

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