Lisa Scalf

Rockholds, KY

adynnv@r.postjobfree.com

+1-606-***-****

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

CSR/Data Entry

Cognosante, LLC / Serco - London, KY

January 2021 to Present

Make outbound calls when needed. Data entry,

CSR - Customer Service Representative

CSR

April 2018 to January 2021

1. Answer calls for customer service

2. Enjoy talking and working with others

3. Assist the customers with any questions they may have. 4. Performs all work on phones and computers.

Front Desk Clerk/Night Auditor

Best Western - Corbin, KY

March 2015 to February 2017

Greeted guest. Check in/out guests. Performed night audit. Received payment of charges. Certified Nursing Assistant

St.Joseph Hospital - London, KY

September 2005 to January 2013

1. Worked @ St. Joseph London for 7 years in cardiac and on med surf 2. Worked very well with patients

3. Compassionate and understanding towards people and their problems 4.

Front Desk Clerk/Night Auditor

Country Inn and suites

February 2001 to September 2005

Assisted with customers needs. Check in/oit of rooms on computer. Ran nightly audit. Education

High school diploma

Lynn Camp High School - Corbin, KY

August 1985 to June 1989

Somerset Community College

Skills

• Scheduling (4 years)

• Medical Terminology (7 years)

• Outlook (2 years)

• Night Audit

• Guest Services (10+ years)

• Front Desk (10+ years)

• Multi-line Phone Systems (10+ years)

• Hospital Experience (7 years)

• Cash Handling (10+ years)

• Vital Signs (10+ years)

• Medical Records Assessments May 2019 Measures a candidate's ability to provide nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Expert Front Desk Agent (Hotel) -- Highly Proficient July 2020 Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• Computer (10+ years)

• (10+ years)

• Medical Office Experience

• Patient Care (10+ years)

• Phone Etiquette (10+ years)

• Phlebotomy (3 years)

• Insurance Verification

• Triage (7 years)

• Clerical Experience

• Time management

• Administrative experience

• Laboratory Experience

• Experience Administering Injections

• Anatomy Knowledge (10+ years)

• Sales (5 years)

• Customer service (10+ years)

• Customer support (10+ years)

• Help desk (7 years)

• Software troubleshooting

• Auditing

• Peer support specialist (Less than 1 year)

• Computer networking

• Desktop support

Awards

Peer support specialist

June 2022

Certifications and Licenses

Peer support specialist

June 2022 to June 2023

Certified

Assessments

Front Desk Agent (Hotel) — Highly Proficient

July 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Customer Service — Familiar

June 2020

Identifying and resolving common customer issues

Full results: Familiar

Nursing Aide Skills — Expert

May 2019

Measures a candidate’s ability to provide nursing aid to patients using knowledge of relevant equipment and procedures.

Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate