Customer Service Store Manager

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RANDALL BURNEY

** ****** *****

Irvington, NJ 07111, United States

Home 973-***-****

Cellular 973-***-****

Fax 973-***-****

********@***.***

Achievement-oriented Sales Professional

Energetic, results-oriented self-starter with over 25 years' experience in sales and customer service. Possess

Proficiency in organization, written and oral communication, listening, and interpersonal relationship skills.

Self-directed sales professional who takes pride in maintaining the highest ethical standards at all times. Inspire

loyalty, team commitment, workforce diversity, quality performance, and compliance with organizational

directives.

Career Accomplishments

h Turned around underachieving retail facility, implementing changes that resulted in goal achievement for

the Ist time in 10 months.

h Maintained responsibility for more than $1,500,000 in products, effectively managing inventories.

Experienced buyer with background in international travel and purchasing.

Qualification Highlights

h Possess broad knowledge base in sales, account development, team leadership, and staff training,

h Build and mentor cohesive units, through effective motivation and professional development.

h Represent Company in sales endeavors and maintain responsibility for large inventories, enforcing all loss

control activities.

h Organize sales strategies, presented proposals, generated leads, and provide customer service.

Schedule and coordinated the daily activities of sales personnel, provided personnel development training, and

performed employee evaluations.

Professional Experience

Asst: Gen Manager, SYMS, Paramus 2002 - 2013

h Maintained responsibility for daily operations, banking, loss control, payroll, budgeting, hiring, and staff

development for facility with more than 16.5 mil in annual Sales...

h Instituted process and procedural change that allowed sales force and facility to achieve sales goals.

h Sales, budgets, schedules of daily operation of a store with 110 full and part-time employees

Provide leadership and guidance for eight Department&, Asst: Department Managers.

Asst: Store Manager, Asst: Manager Marshals, Jersey City N.J. 2001 - 2002

h Managed all aspects of departmental inventory management, and invisible waste.

h Sales and Customer Service, store operation and employee schedules

Supervised Men's Department, children’s and infants Department.

Retail- Consultant, Natelson, New Brunswick N.J. 2001 - 2001

Handled store-closing procedure.

Generated cash balance reports and inventory procedure

Daily operation training, and sales training.

GENERAL MANAGER, MEYSTELS, CHICAGO, IL 1999 - 2001

Responsibility for strategic planning and leadership of all financial functions including open to buy, shipping

and receiving, payroll, billing, project reporting, cash management, financial statement sales and Customer

Service inventory control

Supervision of Store Manager and Buyers.

Store Manager/ Men's Suits Buyer, N.B.O, Rego Park, N.Y. 1980 - 1998

Education

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Fisk Bi

Universin, 2Mage

Nashville image

Tenn, 1968-1970

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