ISABEL TORRES

Fitchburg, WI ***** 956-***-**** adynmi@r.postjobfree.com

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Computer Proficiency

Sales Expertise

Records Preparation

Report Creation

Conflict Resolution

Clerical Support

Data Evaluation

Call Center Operations

Document Control

Customer Service Representative, 04/2023 - Current Walmart – 7202 Wats Rd Madison Wisconsin 53719

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Bilingual Costomer Care Specialist, 03/2022 - 07/2023 Exact Sciences Laboratories – 145 Badger Rd Madison Wi, 53713 Managed customer inquiries for all products and services. Prepared reports for workload and performed quality assurance. Coordinated with various departments to resolve technical and operational issues. Built strong relationships with clients to deliver emotional support and companionship. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.

Costomer Service, 09/2021 - 03/2022

Hobby Lobby – 1901 Ivy St Madison Wisconsin 53713

Handled customer inquiries and suggestions courteously and professionally. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Answered constant flow of customer calls with minimal wait times. Answered customer telephone calls promptly to avoid on-hold wait times. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Processed customer service orders promptly to increase customer satisfaction. Participated in team meetings and training sessions to stay informed about product updates and changes. Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Personal Finances: Finance, 04/2020

Madison Technical College - 1701 Wright Street

Yes: 05/2010

Clevland Christian Academy - 4625 Puritas Ave Cleveland Ohio, 44657 EDUCATION