Name: Ebony J. Dixon

Preferred Name: Evy

Specialized in Quality Customer Service/ Processing

adynlv@r.postjobfree.com

Mobile: 561-***-****

Intro:

I was a Teacher’s Assistant by day and a Nursing Assistant by night. Jill of many trades you can say. I enjoy learning new skills and networking with people from all over the world. I enjoy working with high end Technology and Financial problem-solving. I managed to find positions that implemented all of the above areas I love. I’m excited to start the next chapter with a credible company where I can truly excel. If chosen, I hope to be a great part of the team/company.

Experience:

Johnson & Johnson [Kelly Connect] – Jupiter Florida Remote Global Surgery Customer Service Department 4/2022 - 4/2023 Job Duties:

Keeping organization of customer profiles/Process orders/disputes/returns/ sending requested invoices via email/answer inquiries about new account setups /create quotes pricing materials/connect customers to proper departments/answer emails/fax/multimedia inquiries in an 1-3-day turnaround. I really enjoy working remotely solving issues, helping to keep an organized service/professional customer friendly environment/relationship for both the company and customers.

G4S Universal - Jupiter FL Technical Support Specialist 11/2021 - 1/2022

Duties:

• Answering inbound/outbound calls while providing one call resolutions • Handling escalated calls regarding software upgrades/issues

Ocwen Financial Corp Customer Service Representative/Entry Loan Processor 06/2019 - 09/2021

- [Entire Dept Laid off due to Covid, Entered the Remote World] Job Duties:

• Answering approximately 100 inbound/outbound calls a day in the high-end sector of the Global Surgery Customer Service department. Answering inquiries in a timely professional fashion while using the one call resolution method • Assisting customers throughout the process of getting important documents organized, signed, and ready for submission for closing

• Provided great communication between the underwriters/processors so that the files were in order/updated/ready for easy review • Recommending solutions for homeowners to maintain their properties/home ownership/ clearly understand due dates/loan maturity expiration dates/contracts that were signed/understanding all aspects of the loan/explain the breakdowns of payments/ pay history, etc. • Ex. What helpful uses there are when utilizing the Escrow accounts/savings accounts/modification programs • Processing FHA, VA and Conventional Loans • Following TRID guidelines • Order appraisals/ titles/insurance declaration information/any Missing Documents • Providing professional, timely and accurate support to the loan originators/ processors/ underwriters.

Fobbs Daycare Center - West Palm Beach, FL

I’ve worked as an CNA/MedTech/Personal Assistant, Per Diem 2018-2023 for companies such as: Brightstar Health care, Caring People Inc, Interim Health Care, Gale Health, Shift Med, Devonshire Independent Living, Chatsworth Rehabilitation Center, Always Best Care, Morse Life

– Memory Care Unit, Grandma’s Place, and Safe Place – Child NET Partners of Bright Star Health Care. Etc.

Tutor/Assistant Teacher K-8

01/2010 - 2018

Duties listed but not limited to:

Assist students/parents with inquiries/Organize and submit all State documents by all deadlines assigned. [Ended due to relocation]

First CNA position – 12/2014-2017

Almost Family Inc, West Palm Beach, FL Florida Certified Nursing Assistant Description: Assist/Nurse/Aid Senior Citizens with or without Dementia with their medication management/Everyday needs

[Ended due to no steady work available]

Education:

7/12/2023 – [RBT] Behavior Technician Certification @ Elemy Training Academy Palm Beach State College - 2013-Present for Refresher Courses Assistant Teaching Certification

Medvance Institute - 2011-2012 - Graduate - 3.1 G.P.A Medical Office Technician B.X.T

A.S Royal Palm High School - 2006-2010 - H.S Graduate