Customer Service Full Time

TH

TAMALA HASELL

**************@*****.*** 203-***-**** New Haven, CT 06511

Responsible and friendly Store Lead, makes customers feel welcome, listen to needs and promote merchandise with practiced care and aĴention to individual needs. Proficient in merchandising, payment processing and general housekeeping of store areas. Focused, hardworking and punctual with excellent interpersonal and organizational skills. Employee management

Merchandising

Loss prevention

Friendly, positive aĴitude

Team building

Active listening

Time management

Training & Development

People skills

Organization

Work ethic

Reliable and trustworthy

Project planning

Critical thinking

Customer service

Collaboration

Supervision

The children's place Milford, CT

Full Time Store Lead

02/2011 - 05/2021

Dealt with customer complaints and rectified product and service issues. Coordinated restocks to keep retail displays organized and full for customers.

Supervised work of cashiers, including training new team members and monitoring performance.

Stocked shelves and racks and placed mannequins in key areas to aĴract customers to store.

Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.

Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.

Contributed to merchandising ideas at team meetings to increase sales. Helped each team increase business with improved approaches to planning and product line management.

Created successful plans to maximize profits and reduce loss. Organized store by returning all merchandise to its proper place and restocked displays.

Stocked shelves and supplies and organized displays to focus customer aĴention on specific items.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. Recommended merchandise to customers based on needs and Summary

Skills

Experience

preferences.

Educated customers on product and service offerings. Stayed up to date on store promotions, payment policies and security practices.

Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.

Helped customers sign up for loyalty programs and submiĴed completed paperwork.

Demonstrated products to customers, discussed features and redirected objections to capture sales.

Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.

Used best register system to ring up customer purchases, process payments and issue receipts.

I worked at Best Buy as a Experienced Supervisor for a little over a year before the store closed down.

James Hillhouse High School New Haven, CT

High School Diploma

06/2006

Stone Academy - Hamden West Haven, CT

Certificate in Patient Care Associate

07/2008

Education and Training

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