Customer Service Representative
Resume:
TAYAH
L EWIS
************@*****.***
Delcambre, LA 70528
PROFESSIONAL SUMMARY
I am just a stand out all around great person. I have been through many obstacles in life which made me a stronger and better person. I work hard for everything i have received in my life and i plan on continuing. I also am a very friendly person. I have no problems engaging with any and everyone. SKILLS
• Deposit balancing • Currency handling
• Customer service • Problem-solving
• Payment posting • Daily reporting
• Hard worker • Kind
• Organized • Leadership
• People Skills • Social
EXPERIENCE
Customer Service Representative, American Cash Advance, May 2022 - Current, Abbeville, Louisiana
• Handled customer inquiries, payments and service requests.
• Enhanced customer satisfaction with fast, knowledgeable service.
• Built trusting relationship with customers to better understand needs.
• Anticipated needs and resolved problems to keep customers happy. Set up customer accounts in system and updated details to reflect current information.
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Balanced control-related paperwork detailing received cash and daily vault totals.
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Maintained money collection and counting equipment with routine upkeep.
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• Balanced cash drawer at beginning and end of each shift. Assistant Substitute Teacher, Iberia Parish School Board, Mar 2019 - Current, New Iberia, Louisiana
• Instructed students on concepts outlined in lesson plans. Mentored struggling students, explaining class materials and helping with specific problems.
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Helped supervising teacher manage classroom and implement lesson plans.
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Stayed current on changes in teaching techniques and student support requirements.
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• Took attendance and entered into computer system records. Distributed and collected workbooks, papers and other instructional materials.
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• Used technology, AV equipment and communication devices in classroom.
• Monitored students boarding and exiting busses.
• Used textbooks and course content for lesson planning. Caregiver, Home Instead Senior Care, Apr 2021 - Mar 2022, Lafayette, Louisiana
Communicated clearly with residents, family members and other caregivers.
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• Recorded completed activities to support medical administration.
• Assisted patients by providing dignified personal care.
• Performed basic housekeeping tasks for safe living environment.
• Prepared meals to meet client nutritional needs.
• Used medical software programs to document patient care.
• Checked on residents multiple times throughout shift.
• Established positive routines to support mental wellbeing.
• Organized smooth patient transfers.
• Kept client and family members informed about care plans. Front End Retail Cashier, Home Depot, Mar 2020 - Jan 2021, Broussard, Louisiana
Responded to customer complaints, inquiries and support requests respectfully and courteously.
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• Provided fast, friendly checkout experience to minimize wait times. Processed sale transactions accurately using POS software and issued receipts, refunds or credit due to customers.
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• Wrapped and bagged customer purchases for removal from store. Maintained clean and orderly checkout area to enhance customer experience.
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Processed merchandise returns and exchanges following store procedures.
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• Recommended merchandise to suit customer budget and preferences.
• Overcame customer objections using product demonstrations.
• Promoted products by tracking offerings and prices. Totaled purchases and accepted payments using touch-screen register system.
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Maintained neat drawer with correct amount of change to meet customer needs.
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• Redeemed coupons, loyalty points and benefits for purchased items. Catering Cashier, Subway, Jan 2017 - Dec 2019, Delcambre, Louisiana
• Kept beverages, condiments, and other items fresh for customers. Supported customers by staying current on foodservice menus and policies.
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• Protected customers by maintaining clean and sanitized cash lines. EDUCATION
Diploma
Delcambre High School, Delcambre, Louisiana, May 2019 Currently in school at South Louisiana community college
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