Profile

Highly motivated professional with analytic and problem-solving skills and with the proven ability to set priorities and organize work with strong potential to learn new skills.

Summary of Qualifications

•Strong organizational, multitasking and time management skills.

•Highly proactive, dedicated and self-motivated. Ability to easily grasp complex situations. Driven to learn new skills and apply new ideas

•Strong verbal communication.

•Excellent customer service skills, strong numeracy skill and attention to detail and courtesy.

•Customer oriented approach

Career Highlights

November 2022 - Present

LensCrafters - Store Lead

•Deliveres key performance indicators by integrating the Brand Story and ensuring execution of the customer experience

•Looking up insurances for patients

•Partnering with our in store doctors to improve patient to customer transition

•Helping customers style and choose different frames.

•Strives daily to achieve “Far Exceeds Expectations” on all targets set in the areas below

•NPS - Net Promoter Score

•Sales to Plan

•Customer Count

•Store Operating Profitability

•Saturation of Training

•Delivers the key performance indicators by inspiring associates to provide the customer experience that exceeds their expectations notes through NPS portal

•Adheres to Company policies and procedures regarding frame recovery and acknowledging receipt of physical inventory

•Opening/closing store

April 2022 - November 2022

Nike - Manager/Key-Holder

•Manage all daily activities in all areas of the store (S&R, Footwear, Apparel, etc.) including selling and service.

•Selecting and developing associates, merchandising, time, and business management

•Count Tills, Deposit Cash, Cash Management

•Execute and maintain visual merchandising and selling floor standard

•Communicate promotional event information to maximize results of each event

•Active on the job problem solving based on customer feedback

•Daily providing coaching and mentoring while actively monitoring scheduling and business needs

•Close/ Open Store

September 2020 - August 2022

Ulta beauty - Beauty Advisor

•Greets customers and helps them feel welcome

•Demonstrates the proper use of various beauty, hair, and skin care products

•Sells beauty, hair, and skin care products (including cosmetics, serums, and lotions) when appropriate

•Identifies client needs and goals, and assists them in finding and selecting appropriate products

•Advises clients on proper skin and hair care

•Manages stock and presentation of products

•Excellent written and verbal communication skills

•Extensive knowledge of different kinds of cosmetics, and hair and skincare products

•Ability to demonstrate the proper use of various products

June 2019-2020

Target - Sales Associate

• Delivers merchandise to the floor for placement

• Unload and unpack the merchandise, and prepare them for selling floor by folding, hanging, or stacking.

• Organize and maintain merchandise in stockrooms, and fill in the selling floor or stock area.

• Greet guests

• Pull merchandise for online customers and deliver to the designated area on the receiving dock.

• Assist in the preparation of merchandise for shipment to customers

• Performs other duties as assigned

• Inventory Control

•Assisting guest when help is needed

September 2018-2019

Reebok - Sales Associate

•Utilize performance appraisals to enhance performance

•Assists the Store Management team with non-selling operational tasks

•Keeps work area clean, neat and well stocked with supplies

•Proficiently executes the sales, purchasing and lending practices to standard

•Time Management

•Follows established Company policies and procedures

June 2018

Little Caesars - Shift Lead

• In charge of providing direct supervision to employees at shift-based companies to ensure the business operates correctly

• Covering for employee absences

• Managing cash drops from the register

• Resolving problems that occur during their shift.

Training/Education

August 2021- 2022

•New England Hair academy

September 2020

•Bunker hill community college

August 2016 - July 2020

•Malden high school

Extra-Curricular Activities and Responsibilities

·Basketball (Team Captain)

·Lacrosse

·Rowing

·ASL Classes

Awards/Volunteer

·Urban Media Arts (Volunteered to edit and film projects)

Contact this candidate