Customer Service Property Manager

SAIRE MATHIS

Morrow, GA ***** 678-***-**** ***********@*****.***

PROFESSIONAL SUMMARY Highly accomplished professional experience in residential property management including lease up properties. Adept at maintaining efficient operations, maximizing tenant satisfaction and delivering exceptional customer service. Experienced in leasing properties, collecting rent payments, and proactively resolving tenant concerns. Proven track record of success in maintaining high occupancy rates and achieving revenue targets.

EXPERIENCE ASSISTANT PROPERTY MANAGER – Southwood Realty Company Hampton, GA, November 2021 – June 2023

● Coordinated daily operations for a 250-unit community, assisted property manager in supervising, training, motivating, and supporting leasing consultants and maintenance while maintaining an occupancy goal of 97%.

● Interfaced with tenants to resolve maintenance issues, draft leasing documentation, and ensured customer satisfaction, resulting in a 20% improvement in lease renewals and maintained a renewal rate of 83%-88%.

● Collected and accurately posted all rents and other revenue payments and completed bank deposits. Assessed late fees, distributed late letters, and performed delinquency duties such as phone calls, emails, delinquency inspections and filed dispossessory to start eviction procedures and appear in court when necessary.

● Maintained, inspected, and staged model apartment units and market ready vacancies and guided prospects through the application, approval and lease signing process.

● Established relationships with vendors to ensure timely delivery of services at competitive rates. SENIOR LEASING PROFESSIONAL / LEASING PROFESSIONAL – Southwood Realty Company Macon, GA, May 2018 – November 2021

● Traveled to companies southeast portfolios to provide training and mentor new and junior leasing staff members. Prepared weekly reports tracking leasing activity and occupancy levels.

● Organized open house events on newly renovated properties. Toured and presented communities in a compelling way and assisted prospective residents with finding their future home.

● Managed all aspects of the lease process from start to finish including paperwork preparation and move-in inspections while maintaining relationships with current residents to ensure satisfaction and renewals.

● Ensured compliance with federal, state, local laws regarding fair housing practices. RETAIL SALES MANAGER – GAP, Inc.

Atlanta, GA, October 2012 – May 2018

● Accountable for driving revenue, controlling cost, leading an empowered team, developing and retaining talent.

● Responsible for increasing sales by 25% by forecasting revenue and adapted strategies based on sales and profit. Guided profitable sales and met store financial plans, accomplished essential performance goals to align with company priorities.

● Supported all sales driven programs and launches of new lines and promotions.

● Provided quality customer experience and exceeded expectations of customers by actively assessing customer needs. EDUCATION BACHELOR OF ARTS IN FASHION AND MERCHANDISING

Morris Brown College, Atlanta, GA

SKILLS

● Collections and Budget Analysis

● Maintenance and leasing management

● MRI Software Resident Connect

● Property Marketing

● OptiRent

● Lease up

● Microsoft Office Docusign

● NEXUS Property Management

● Occupancy Retention and Tenant Relations

● Vendor Management

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