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Customer Service Emergency Management

Location:
Rockledge, FL, 32955
Posted:
August 01, 2023

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Resume:

DERRICK D. RHONE

*** ******** ***; Rockledge, FL 32955

205-***-**** adynh9@r.postjobfree.com

PROFILE

Mechanical Engineer with hands-on experience in manufacturing environments that includes developing and evaluating manufacturing processes, performing testing, ensuring quality of finished products, and overseeing safety initiatives that work closely with both OSHA, AAR, and FRA standards. Solid command of technologies, tools, and best practices used in the design of mechanical equipment, effective user of AutoCAD, SolidWorks, UNIX, and engineering drawings. Strong supervisory and team collaboration skills; work closely with team members to achieve engineering goals. Apply understanding of ASME and ISO standards and Six Sigma methodologies to facilitate root cause analysis and process improvement. Effective leader who can motivate colleagues, persuade clients, and forge strong alliances.

EXPERIENCE

FEDERAL EMERGENCY MANAGEMENT AGENCY, Various Locations in the US May 2021 – Jan 2023

Emergency Management Specialist (Recovery), Program Delivery Manager

Facilitated the delivery of Public Assistant grant funding on behalf of Applicants

Worked with the applicants to resolve their program related needs ensuring project are processed as efficiently and expeditiously as possible.

Tracked and communicated the progress of all projects through the entire program delivery model in cooperation with the Applicant.

Discussed potential Hazard Mitigation opportunities with the Applicant

Hosted key information meetings to ensure recovery priories and program eligibility requirements are communicated.

Gathered all required documentation to enable FEMA to write grants so the applicant can be returned to their Pre-Disaster condition as soon as possible.

FEDERAL EMERGENCY MANAGEMENT AGENCY, Various Locations in the US July 2019 – Apr 2021

Emergency Management Specialist - Public Assistance Operations Support Specialist

Established various functional levels of support to specialists from other recovery areas

Managed and ensured accuracy of information to disseminate findings as directed

Ability and willingness to make decisions mutually beneficial for customers and stakeholders

Time Management skills: handle multiple projects and deadlines, perform well under pressure

Executed FEMA incidents according to procedures and protocol of NIMS

Evaluated and monitored productivity and quality of customer service standards

Ability to effectively organize and prioritize work

Excellent interpersonal and organizational skills; self-directed, team player and creative Planning, Performance Management, and Inventory Control skills in Emergency Management

Strong ability to handle multiple tasks in a high-pressure work environment

Exceptional verbal and written communication

Developed strategic communication to provide information to disaster survivors

Ability to communicate the role of FEMA and its support components

Updated the monthly budget projections, anticipates problems, and compiles the data to the SPIN Budget Plan for a particular disaster area.

SEADEK, Rockledge, FL Mar 2018 – Sept 2018

Quality & Safety Specialist

Evaluated organizational processes and submits corrective action requests to improve quality, reliability, and safety standards.

Outlined and implemented training programs for employee safety procedures and accident protection and prevention.

Conducted daily audit activities to ensure compliance with all documented processes.

Recommended modifications of existing quality or production standards to achieve optimum quality within limits of equipment capability.

Completed safety inspections daily to ensure that all personnel are maintaining compliance with OSHA safety standards.

Conducted safety training and safety meetings as needed. Reported personnel when safety violations occur.

Maintained employee-training records.

Generated corrective and preventive actions for problems and potential defects.

SOURCE4TEACHERS, Vidalia, GA Aug 2016 – Dec 2016

Substitute Teacher

Served as “on-call” substitute, accepting teaching assignments for grade K-12.

Provided full-time and part-time classroom instruction at assigned elementary, middle, and high schools.

Followed teaching programs set by regular teachers and prepared outlines when necessary.

Fostered a safe, positive, and supportive learning environment.

Ensured good order and behavior in and out of class.

Maintained attendance and achievement records in accordance with school policy.

ESSICK AIR PRODUCTS, Little Rock, AR Dec 2014 – Oct 2015

Manufacturing/Safety Engineer

Evaluated manufacturing processes by designing and conducting research programs; apply knowledge of product design, fabrication, assembly, tooling, and materials.

Ensured safety compliance and improve safety results by conducting regular efficiency testing and safety walkabouts.

Developed manufacturing processes by studying product requirements; research, design, modify, and test manufacturing methods and equipment.

Conferred with equipment vendors and solicit observations from operators.

Improved manufacturing efficiency by analyzing and planning workflow, space requirements, and equipment layout.

Verified product and process quality; design testing methods, test finished product and process capabilities, establish standards, and validate manufacturing processes.

Calculated production, labor, and material costs; review production schedules; and estimated future requirements, contributing information to decision-making processes.

Collected, analyzed, and summarized information and trends, compiled product, and processed reports.

NORFOLK SOUTHERN, Chattanooga, TN Jun 2013 – Nov 2014

Mechanical Supervisor

Planned the daily workload and utilized the workforce of approximately 60 people to meet scheduled deadlines.

Managed safety processes by reinforcing safety rules daily.

Supervised 20-25 hourly employees such as Carmen and general laborers and ensured mechanical work was performed according to Norfolk Southern, Association of American Railroads (AAR), and Federal Railroad Administration (FRA) standards.

Conducted safety meetings daily with the laborers on each shift that included stretching exercises and reviewing a new rule per day.

Completed payroll and attendance records daily.

Resolved malfunctions, such as train derailments and train delays.

Wrote technical reports on train delays and train derailments for the Senior and General Foreman.

SOUTHERN UNIVERSITY, Baton Rouge, LA Aug 2010 – May 2012

Research Assistant

Assisted colleagues and graduate students with research.

Performed tests, such as stress / strain and fracture testing on regular and reinforced syntactic foam.

Worked with a faculty mentor on a grant for a wind farm to be built in the state of Louisiana.

Created reinforced hybrid syntactic foam, a composite material, for graduate students.

Ran tests on composite machines; performed MTS Tensile Testing Machine and Scanning Electron Microscope (SEM) to test for compression, three-point bending, and impact.

Created a paper and PowerPoint presentation of the results of the testing and presented findings at biannual conferences.

Earlier experience: Sales and Distribution Driver, Motion Industries, Inc.; Customer Service Representative, Academy Sports; Shipping and Receiving Associate, Vulcan Engineering.

EDUCATION

SOUTHERN UNIVERSITY AND A&M COLLEGE, Baton Rouge, Louisiana

Bachelor of Science, Mechanical Engineering (BSME) Graduated Jul 2011

ABET-accredited program

Relevant courses: Statics, Dynamics, Mechanics of Materials, Fluid Mechanics, Fluid Dynamics, Mechanics of Machines, Fundamental of Electrical Circuits, Engineering Measurements and Instrumentation, Mechanical Engineering Thermodynamics, Material Processing, Machine Design, HVAC, Controls Systems, Heat and Mass Transfer

Senior Design Project:

Appointed as propulsion engineer; assisted the group in brainstorming, research, and design of a mockup of a Titan Lakelander to Saturn in conjunction with students at the University of Alabama at Huntsville Senior Design class.

Created models using SolidWorks and participated in cross-functional product development meetings.

Contributed ideas for change in the design of a small replica model of the Titan Lakelander.

Class Project, Mechanics of Machines

Led group in brainstorming, meeting deadlines, research, and designing a foot-operated water pump.

Used SolidWorks to develop models.

TECHNICAL SKILLS

AutoCAD SolidWorks Microsoft Office (Word, Excel, PowerPoint, Access, Outlook, and Publisher)

MATLAB COMSOL Multiphysics Algor Fluent UNIX FORTRAN C/C++ Python Simulink SolidWorks

Pro-Engineering Code Development Solid Edge

FEA Software (ALGOR, ANSYS) Lean Manufacturing Inventor

CNC Mills Lathes Oxy-acetylene torches Arc Welders Wire Welders Stick Welders Band Saws

Grinders Shears Drill Presses Chop Saws



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