Call Center Tech Support

Jim Giunta

IT Specialist

Contact

* ****** **.

Fairport, NY 14450

Cell: 704-***-****

***@*********.***

Objective

As an IT Specialist, my primary objective is to provide the IT department of any operation with Tier 1 and Tier 2 support, by ensuring exceptional customer service, while helping to create a positive and productive work environment.

Education

University of Texas

El Paso, TX

BA, Journalism/Mass Comm

U.S. Army

Missile Electronics and

Computer Technology

Key Skills

IT Desktop Support

Windows 10

MS Office 365

Problem-solving

Service Now

Active Directory

Call Center Support

Remote Desktop

Cisco VPN

Experience

MARCH 2021-PRESENT

IT Specialist Booze Allen IT Contract at Veterans Affairs As an IT Specialist with the V.A., I was responsible for all duties of the Office of Information Technology at the Canandaigua, NY campus, to include tech support for hundreds of campus employees and various call center employees, including the National Veterans Crisis Line, servicing thousands of employees nationwide.

AUGUST 2007-SEPTEMBER 2020

Supervisor of Tech Support Pounds Labs Inc. At Pounds Labs Inc., I provided tech support and training for a professional, digital photography lab, servicing volume, retail photography businesses nationally. By creating a Tech Support department, I was able to provide both computer training and digital photography support, along with marketing instruction for repurposing and selling images and media for sale by our lab. Awards

Presidential Award, 1992

American Red Cross Lifesaving Award, signed by the President. Certificates and Licenses

Dale Carnegie

USPA Class C Skydiving License

Ham Radio License

FAA Private Pilot’s License

References available upon request.

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