Harshitha M

adynet@r.postjobfree.com

+91-831*******

Delivery focused Salesforce QA with 2 years of experience in Salesforce domain in Project Management, Agile methodology, QA delivery of projects, Integration Testing, Test strategy, Functional End to End Testing.

Experience in SFDC Service Cloud business workflow.

Experience in both Salesforce Classic and Lightning testing in Agile & Waterfall Methodology.

Experience in Manual Testing.

Practiced Quality Assurance by adhering to life cycle methodology, supporting policy, ensuring project and gate requirements are delivered, and implementing best practices.

Experience in working with various testing methodologies such as Waterfall and Agile models.

Experience of utilizing Bug Tracking tools for Execute and evaluate manual test cases, Defect logging and following up those defects such as JIRA and Heidi SQL Tool.

Extended expertise in Sprint Testing, SIT Testing and UAT Testing.

Working closely with Product Managers, Business Analysts, Development Teams, within the team and other testing groups to plan, execute and deliver multiple testing projects.

Preparation of Test Plan and Requirement Traceability Matrices and tracking milestone timelines.

Having experience of hosting Defect Triage Meeting and preparing Closure and Signoff Reports, Sprint Retrospective.

Communicating status and highlighting any risks, issues to senior management and Client.

Excellent Team Player and experienced QA Analyst with passion for mentoring and building a great team, recognized by managers, colleagues, and peers as a personable, dedicated performer who demonstrates innovation, communication, and teamwork to ensure quality, timely project completion.

PROFESSIONAL SUMMARY

PROFESSIONAL EXPERIENCE

Working as a Technical Support Associate in Randstad India Private Limited from August 8th 2021 to July 12th 2023.

Worked as a Student Intern in Nokia Solutions and Networks India Pvt. Ltd from 5th August 2019 to 3rd July 2020.

Project Name NOKIA Inventory Database

Role Test Engineer

Team Size 4

Platform NSW Nokia Software

PROJECTS

Project Name Akatec Queue Management

Role Salesforce Queue Analyst

Team Size 3

Platform Salesforce.com

Client & Domain Akamai

Project Description Align the case management system so that cases are routed to agents.

Project Name LIGHTNING MIGRATION PROJECT

Role Quality Analyst

Team Size 5

Platform Salesforce.com

Client & Domain Akamai

Project Description The Requirement was to Migrate Salesforce-Classic Project to Salesforce-Lightning to improve the performance for manage and maintain cases.

Client & Domain NOKIA

Project Description This application is about to Knowledge management Lifecyle events so that Agents can take appropriate actions to create, review, publish & archive contents in a timely manner to maintain the content quality and provide resolution to customer issues. TECHNICAL SKILLS

Languages Known: C, C++, Java Script, and Networking Testing Tools: JIRA, Heidi SQL, Maria DB, GitHub.

CERTIFICATION

• CISCO Certified in CCNA Routing and Switching.

•. NPTEL Certified in Data Analytics in Python.

ACHIEVEMENTS

Written and published the paper in International Conference on Sustainable Advanced Computing (ICSAC 2021) and presented on 5th March 2021. EDUCATION

Completed M. Tech (Information Technology) in 2020 UVCE, Bengaluru, and BE (Information Science & Engineering) in 2018 from SJB Institute of Technology, Bengaluru. PERSONAL DETAILS

Date of birth : 27 December, 1996

Gender : Female

Nationality : Indian

Languages known : English, Kannada and Telugu.

(Harshitha M)

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