Great Customer Service, front end office skills, dependable
Resume:
JENNIFER L. FARMER
Patterson, Ga 31557
************.**@*****.***
OBJECTIVE:
Seeking a part-time or full time position where I can work remotely from home. I would love to help customers or patients with any questions or issues they may have so that they have a great experience while meeting the needs and requirements for the company. SUMMARY OF QUALIFICATIONS:
*Excellent customer relations and problem solver, hard worker & dedicated to making a customer happy.
*Broad experience in Retail Sales, Customer Service and Management of multiple team members.
*Demonstrated ability to achieve individual and team goals, while keeping a positive approach in interactions with customers and my team members.
*Worked in financial institutions for almost 10 years and have maintained customer records and ensured that all cash and transactions balance everyday as well as completing and turning in EOM paperwork accurately and turning it in on time . PROFESSIONAL EXPERIENCE
Advanced Hearing and Balance Center
May 18, 2020- October 20, 2022
Front Desk Receptionist/ Hearing Aid Technician
Front end Receptionist - calling and scheduling patient referrals, scanning patient Id's and insurance cards, making new patients packets and ensuring that they are completely correct prior to patients appointment. Ordering supplies and ordering hearing aids based on upcoming patient appointments. Handling cash and keeping track of inventory. Solving patient problems when a Hearing Aid isn't working correctly. Marshland Federal Credit Union
June 15, 2015 - March 9,2020
Member Service Representative/Teller
Platform Associate- helping members with accounts, preforms teller transactions, inputting loan applications and completing loan processing, open business accounts, making follow up phone calls for credit union, handling customer questions and any issues or problems that members may experience, notary responsibilities Bank of America Brunswick, Georgia December 2014- June 11,2015 Sales & Service Specialist
Platform Associate – open accounts, servicing all accounts and taking ownership of customer problems and also providing notary services. Vault Teller- ordering currency and maintaining the cash vault for the banking center Teller- maintaining balancing accuracy, meeting referrals goals, and providing great customer service.
Bank of America Saint Simons Island, Georgia June 2010- December 2014 Sales & Service Specialist
Platform Associate – open accounts, servicing all accounts and taking ownership of customer problems and also providing notary services. Vault Teller- ordering currency and maintaining the cash vault for the banking center Teller- maintaining balancing accuracy, meeting referrals goals, and providing great customer service.
PetSmart Brunswick, Georgia July 2009-June
2010
Pet Care Manager
Handled & counted all register drawers and safe counts. Inventory Control on all animals and opening & closing of all registers. Managed personnel, Performed daily paperwork summaries per Georgia regulations. PetSmart Brunswick, Georgia October 2007-July 2009 Support Manager
Supervised daily functions of store activity to ensure customer satisfaction. Operated all register systems, & in control of opening & closing procedures of the store. Inventory Control; receiving of truck shipments, Merchandising items. The Sunglass Hut Brunswick, Georgia June 2007- October 2007 Store Manager
Responsible for store personnel recruiting, training, discipline and evaluation. Controlled day-to-day sales and profit, & handled all incoming & outgoing money. Hibbett Sporting Goods Brunswick, Georgia January 2006- June 2007 Assistant Manager
Handled all aspects of inventory, bookkeeping, and payroll; performed bank runs. Assured daily customer service was obtained.
Assume full responsibility for the store in the absence of the Store manager. Open & closing of store, counting and handling of the company’s assets. EDUCATION
Brantley County High Brantley County, Georgia
Graduation Date: May 2005
College of Coastal Georgia Brunswick, Georgia
Some College (no longer enrolled as of 2014 )
REFERENCES: Years Known
Paula Guy 912-***-****
8 +years
Cristi Koncz 912-***-****
33 +years
Bert Herrin 912-***-****
20+ years
Krissy Rooks 912-***-****
33 +years
James Hartley 912-***-****
10+ years
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