Ankit Gupta

995-***-****

adynch@r.postjobfree.com

House Number 168, Ward Number 11, Mohalla Bassa Para, Faridabad, India, 121 002

PROFESSIONAL SUMMARY

Highly skilled and dedicated Computer Operation’s Team Support with 7 years of experience in designing, implementing, and maintaining network systems. Proficient in diagnosing and resolving complex network issues to ensure optimal performance and reliability. Strong knowledge of network protocols, security measures, and hardware/software configurations. Proven track record of collaborating with cross-functional teams to deliver effective IT solutions. Committed to staying updated with emerging technologies and industry trends. Seeking a challenging role in a dynamic organization where I can utilize my expertise to contribute to the success of the network infrastructure

WORK EXPERIENCE

Application Support Engineer May 2019 - Present

Novosol Mobile Magic Pvt Ltd • Noida, India

We are seeking a skilled and dedicated Application Support Engineer to join our team. The ideal candidate will have strong experience in providing support for Java applications, deploying physical servers, creating and managing VMs, resolving URL issues, working with IIS, and managing firewalls. The role will involve collaborating with development teams, troubleshooting application-related issues, ensuring server and network infrastructure stability, and providing exceptional customer support.Responsibilities:

•Provide application support for Java-based applications, ensuring their smooth operation and performance.

•Deploy and configure physical servers, ensuring proper hardware installation and setup.

•Create and manage virtual machines (VMs) to support application deployment and scalability.

•Work closely with development teams to receive WAR or JAR files for application deployment.

•Deploy applications using appropriate deployment methodologies and tools.

•Troubleshoot and resolve URL-related issues to ensure proper application accessibility.

•Collaborate with the development team to identify and resolve application bugs and errors.

•Create and manage sites on IIS for hosting and managing web applications.

•Install and configure routers, switches, and network equipment to support application infrastructure.

•Deploy and manage pfSense firewalls to ensure network security and protection.

•Monitor and maintain server and network infrastructure to ensure optimal performance and stability.

•Provide technical support and assistance to end-users, addressing their application-related concerns promptly and effectively.

•Document application support processes, troubleshooting steps, and best practices.

Desktop Support Engineer Aug 2016 - Mar 2019

HCL Technologies • Noida, India

We are seeking a skilled and customer-focused Desktop Support Technician to join our IT team. The primary responsibility of this role is to provide technical support and assistance to end-users, ensuring the smooth operation of desktop systems, software applications, and peripherals. The ideal candidate will have excellent communication skills, strong problem-solving abilities, and a solid technical background in desktop support.Responsibilities:

•Provide first-level technical support to end-users via phone, email, or in person.

•Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripherals.

•Install, configure, and troubleshoot operating systems, software applications, and drivers.

•Set up and maintain user accounts, permissions, and security settings.

•Install, configure, and maintain desktop hardware, including computers, printers, scanners, and other peripherals.

•Collaborate with other IT team members to ensure seamless integration and compatibility of systems.

•Respond to and resolve user inquiries, service requests, and incidents in a timely manner.

•Maintain accurate records of support requests and document troubleshooting steps and solutions.

•Assist in the setup and configuration of audio-visual equipment and conference room systems.

•Provide training and guidance to end-users on software applications and basic troubleshooting techniques.

•Conduct hardware and software inventory management, including procurement and asset tracking.

•Stay up to date with industry trends and advancements in desktop support technologies.

EDUCATION

Master of Computer Applications (MCA) Apr 2012 - May 2015

Institute of Managment and Technologies • Faridabad, India

Bachelor of Computer Applications (BCA) May 2008 - Jun 2011

Aggarwal College • Ballabgarh, India

Accountancy and Auditing Feb 2007 - Apr 2008

Government Vocational Education Institute • Faridabad, India

Matriculation Mar 2005 - May 2006

Navodaya Saraswati High School • Faridabad, India

SKILLS

•Hardware and software troubleshooting

•Operating system installation and configuration (Windows, macOS)

•Software installation and maintenance

•Network connectivity troubleshooting

•Ticket management and resolution

•Java application support and troubleshooting

•Web server deployment and configuration (IIS, Apache, Tomcat)

•Troubleshooting application issues and errors

•Log analysis and debugging

•Deployment of software updates and patches

•Collaborating with development teams for issue resolution

•Performance monitoring and optimization

•LAN/WAN setup and maintenance

•Network troubleshooting and diagnostics

•Router and switch configuration

•TCP/IP networking fundamentals

•Network security protocols and measures

•VPN setup and administration

•Firewall deployment and configuration

•Network hardware installation and maintenance

•Network monitoring and performance optimization

VOLUNTEER WORK

Blood Donation Camp Apr 2020 - Jan 2023

Red Cross Society • Faridabad, India

AWARDS AND HONOURS

Best Debator Award 2014

Recognized as the top debater in regional competition, demonstrating exceptional skills in persuasive communication, critical thinking, and logical reasoning.

Contact this candidate