Customer Service Front Desk
Resume:
Kim Estes
Experienced and Dedicated Professional
Haslet, TX 76248
**********@*****.***
Dedicated individual ready to grow within the medical industry Authorized to work in the US for any employer
Work Experience
Front Desk Coordinator and Licensed Esthetician
Melt Spa And Massage - Keller, TX
August 2022 to Present
Handles all aspects of front desk management including check in and check out, appointment scheduling, taking payments, retail sales, answering phones, returning calls, cleaning duties, liaising between clients, staff and management, and ensuring a pleasant experience for guests at the front desk. Also provides skin care services and assessments while building a repeat clientele. Artist/Owner
Kim Estes Face Painting - Fort Worth, TX
April 2017 to Present
Built a successful business from the ground up specializing in face painting entertainment for parties and special events. Handles all aspects of the business including providing excellent customer service and building repeat clientele.
Manager
Sunshine Glaze Creative Studio - Southlake, TX
August 2008 to July 2018
Managed all aspects of a busy art studio and retail space. Provided excellent customer service and exceeded expectations for retail sales and marketing. Front Desk Supervisor
University of North Texas - Denton, TX
August 2000 to July 2008
Was promoted from part time employee to full time supervisor. Managed the busy front desk and medical records area at the University of North Texas Student Health and Wellness Center, including checking in/ out, billing and payments, data entry, liaising with medical staff and administration, handling difficult situations with composure, and managing the operation to transition to electronic medical records. Trained student employees and provided excellent customer service to all patients and guests. Education
Graduate in Esthetician
Ogle School Hair Skin Nails-Hurst - Hurst, TX
February 2022 to July 2022
Bachelor of Fine Arts in Studio Art
UNT - Denton, TX
August 2000 to May 2005
High school diploma in General Studies
L.D. Bell High School - Hurst, TX
August 1997 to May 2000
Skills
• Facials (Less than 1 year)
• Body waxing (Less than 1 year)
• Touch Therapy (Less than 1 year)
• Customer service (10+ years)
• Retail sales (10+ years)
• Time management (10+ years)
• Multitasking (10+ years)
• Front Desk (8 years)
• Makeup application
• English
• Teaching
• Medical records
• Microdermabrasion (Less than 1 year)
Languages
• English - Expert
Certifications and Licenses
ESOL Certification
ESL Certification
Dermalogica Certified
Present
Licensed Esthetician
Assessments
Work motivation — Proficient
July 2022
Level of motivation and discipline applied toward work Full results: Proficient
Retail customer service — Proficient
July 2022
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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