Customer Service Construction Supervisor
Resume:
Juanita Mondragon
Pueblo Colorado, *****
*******************@*****.***
Summary
Experienced construction professional adept at removing asbestos from diverse buildings with an efficient and safe approach. Strong problems-solvers switch between different tasks with ease. Bringing 2 years experience in asbestos and over 5 years construction demolition, remodeling and directional drilling.
Skills
● Safety Policies and proper procedures
● Staff Leadership and Direction
● OSHA Regulations
● Attention to detail
Work History
Asbestos Removal Construction Supervisor 12/2022 - Current Cyclone Kleen Up Pueblo West, CO
● Supervised field crews to maximize quality and work efficiency
● Collaborated with management and fellow supervisors to organize operations and achieve demanding scheduled targets for state clearances.
● Complied with OSHA safety protocols and enforced proper equipment and material usage.
● Knowing which steps to use in correct order according to OSHA/State regulations. Also how to properly set up containment around asbestos and dispose of all material to meet all state and health requirements.
Asbestos Removal Construction Supervisor 1/2021 - 4/2021 Acumen Environmental Colorado Springs, CO
● Drove company vehicles from supply shop full of equipment, supplies and crew members to construction sites to work for the day, sometimes out of town.
● Supervised many demolition projects to completion and company standards.
● Secured and contained asbestos and hazardous materials for transport.
● Constructed and placed corridors between worksites to properly contain asbestos and hazardous materials.
Family Service Counselor 9/2019 - 9/2022
Imperial Cemetery and Funeral Home/TG McCarthy Funeral Homes Pueblo, Co
● Visited hospitals, nursing homes and hospice facilities to build relationships and give presentations
● Helped clients select caskets, grave markers and memorial options
● Coordinated paperwork with required records to meet all business and legal requirements.
● Assisted with advanced arrangements for individuals and couples
● Supported families on the day of interment to resolve any problems and answer any questions
Laborer Directional Drilling. 1/2017 - 6/2020
Dab Inc. Pueblo West, CO
● Shoveled dirt out of way for auger to drill direction of signal
● Filled pole truck full of metal poles to run steady pumping a consistent line
● Running air machine to force fiber optic line threw miles of footage in a day
● Maintaining water truck to run consistently to flow for pole truck to auger properly and also keeping RV coolant in machine overnight so it will not freeze
● Knowing proper procedures can save you a lot of time and money working with these machines
Store Manager 3/2017- 9/2019
Family Dollar Stores Inc, Pueblo, Colorado, Prairie Avenue
• I have taken over a broken store that only had one Assistant Manager and one Cashier at the time of receiving the store; which should intel a staff of two Assistant Managers and three Cashiers
• I have brought shrink down from $100,000 from last year to $44,000 this year. I currently had inventory and leveled in sales from last year. Shrink goal was 3.5% ; my shrink for the year was 3.87%
• I work 52 + hours a week with store budget hours totaling 152. I stay on task at all times to ensure all billing invoices are correct to help my store costs. I schedule properly to use my budget to the stores advantage to meet and over exceed goals, store and company wide
• Reorganize move, switch merchandise as often as needed to boost sales
• Manage my team on a daily basis to bring up sales and all tasks are completed and fairly distributed to all team members
• Attend weekly conference calls and Manager meetings are mandatory
• I train and develop my team to provide the best customer service and shopping experience while stocking and keeping store organized with proper signage Customer Service Department Manager 3/2014 - 11/2016 Bed Bath and Beyond, Cape Coral, Florida
• Trained all department managers and employees on customer service steps and product selling
• Ran the bridal department, held bridal before and after parties to buy products in store
• Custom store orders for products not carried in store; I held the top record througout the international stores
• Took product training as needed. Trained at other stores to learn different critiques and merchandising skills
• Worked at many stores as a secret shopper to help out company build better customer service to succeed in sales
Supervisor Key holder 11/2014 - 3/2016
Goodwill Industries of Southwest Florida Inc Florida
• Supervised around 5 employees, students, volunteers and community service workers on a daily basis
• Accuracy counting deposits, cash drawers, ensuring sales are being made on daily basis. Updating sales reports and understanding them
• Pricing items for sale in the store and posting and selling items online to make more money for the company
• Working at numerous store to help coverage and the warehouse. Handing truck shipments in and out. Loading products with pallet jacks on trucks
• Handled all customer complaints and donations at the back door while working in hot outside conditions
EDUCATION
High School Diploma/Silver Cord Honors Graduated 2001 Central High school, Pueblo, CO
CERTIFICATIONS
Asbestos Removal Construction Supervisor
Hazwopper
Meth Removal
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