PROFESSIONAL SUMMARY

ADDITIONAL SKILLS: Strong communication skills. Ability to

consistently and accurately work according to detailed work flow. Ability to work on a variety of tasks, moving quickly between. Can perform assigned tasks independently. Fast learner. Experience working remotely and have a dedicated home work space. Proficient computer skills and accustomed to extended periods of time working on a computer and looking at a screen. 30 Years Customer Service Experience. Client Retention and support.

WORK HISTORY

Customer Support /Content Moderator, 12/2017 - Current MODSQUAD

09/2016 - 01/2021

APPEN

Moderator, 06/2017 - 03/2019

CHUTE

Spring Hill, st Spring Hill,

Florida 34606

352-***-****

adyn5m@r.postjobfree.com

SKILLS

JEANNA

CHYCZEWSKI

Performs digital-engagement services, including moderation, customer support for various high-end clients, community, and social

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• Works using, Email, Phones, Zendesk, Shopify & Sprout ModSquad global digital engagement services company based in the United States

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ModSquad provides managed, on-demand customer service, content moderation, social media, and community management services and teams across online, e-commerce, in-game, in-app, and social media channels.

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Reviews and rates web content using a web application to support the measurement of search data relevance, Web evaluation using an excel spreadsheet annotation tool

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Curated, gathered rights, and organized user-generated marketing content on the behalf of several industries ranging from travel destinations, hospitality and enterprise products. Customer Service

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Content was pulled in using proprietary software that utilized social media platforms such as Instagram,

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• Twitter, Facebook and Youtube

• Professional highlight:

• Customer Support Specialist

• Client Retention

• Understanding Content

• Social Media Administration

• Multi-Tasking

• Team Guidance

• Project Solution

• Project Requirements

Owner/ Nail tech, 01/1998 - 02/2019

JEANNA'S NAIL STUDIO

01/2018 - 01/2019

Leapforce

Moderator, 01/2017 - 06/2017

CRISP THINKING

EDUCATION

Certified Moderator, Moderation Certification Certificate, 08/2017 Moderation Gateway - Remote Learning

High School Diploma, 06/1980

Scotia Glenville High School - Scotia NY

Nail Specialty and Body waxing course, 02/1995

Europa Beauty School - Schenectady NY

Moderated a contest consisting of 150 000 entries ensuring that all submissions meet the clients guidelines before being submitted for display and as potential winners

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Gathered rights to user-generated marketing content for over 50 locations to launch a new marketing campaign for a large hotel brand.

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Small business owner for over 20 years in various locations, Home based and Salon/Spa setting

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Marketing/Advertising business, Scheduling clients, Nail and Wax technician

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• Customer Service

• Client retention.

• Instagram Ads rater

Rate ads using a web application to support the measurement of search data relevance, Web evaluation using an excel spreadsheet annotation tool

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• Reviewed and classified content on all major social media channels

• Escalated any issues outlined by the client

• Provided feedback on any emerging trends

• Provided a daily report summarizing any issues

Helped keep business' web content safe from illegal and offensive content, spam, scams, social PR crisis, trolls, security risks, IP and trademark violations, and regulatory issues, Worked with Excel spreadsheets

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Contact this candidate