Customer Service Representative

Susan Brand

Executive Assistant

HR Generalist

Customer Service Rep

Susan Brand

Baytown, TX

Phone: 409-***-****

Email: **************@*****.***

Professional Summary:

Motivated professional adept at building productive relationships, receiving complex issues and winning customer loyalty. Bringing 10+ years background maintaining customer satisfaction and contributing to company successes. ㅡ

Skills Customer Service

Scheduling with Crucial Outcome Satisfaction

Workflow Coordination

Managing and Implementing Benefits Programs

Project Assistance

Inventory Control

Database Management

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Experience ExxonMobil/Document Control (Kelly Services) Baytown TX February 2013 - July 2013

Uploaded company’s procedures and policies to EDMS, routing for approval and training.

Converted documents from one application to another, including formatting and styles.

Identified areas of weakness and recommended processes for improvements. ValSource Int’l, LLC/Executive Asst.,HR Specialist Pasadena TX February 2009 - March 2012

Controlled and implemented health, vision and dental insurance policies company-wide.

Controlled 401K programs.

Briefed new hires on essential job information.

Educated management on successful policy information and enforcements to prevent employee legal entanglements.

Maintained office supplies for an efficient running office. Frontier Logistics/Customer Service Representative LaPorte TX March 1999 - April 2006

Provided primary customer support to external customers in a fast paced office setting.

Entered customer results into SAP system to ensure accurate inventory. Maintained close schedules to ensure customers’ needs. Always promoted repeat customers and improved sales.

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