Kayleigh Marshall

Customer Service, Sales, Collections

Jefferson City, MO 65109

adyn48@r.postjobfree.com

+1-636-***-****

Currently looking for full time employment. Will consider relocating. Will work from home (preferred). Current online undergraduate student at Harris Stowe State University. Studying criminal justice. Experience in customer service (work from home and office locations). Employment preference is long- term to permanent. Will work for companies to obtain new experience at entry level as well. Looking for employment that offers benefits, 40+ hours a week, and PTO. Will consider other offers if PTO is not offered by company.

Authorized to work in the US for any employer

Work Experience

Infant/Toddler Teacher

Courtyard Early Learning Center - Jefferson City, MO October 2022 to Present

Care-give to infants and toddlers, potty training, cleaning daycare, following age concerning curriculum, help close daycare, take attendance, follow daily schedule, communicate with parents and co workers regarding children's well being.

Sales Agent

Auto Repair Network - Saint Charles, MO

November 2015 to March 2017

Manage inbound calls by selling and up-selling company product and services. Review client suggestion and optimizes customer engagement techniques to improve sales and customer satisfaction rates. Works with team to create and manage excellent customer experiences. Demonstrates assertiveness in improving company business plan. Actively engaged in operations with supervisor, account manager, and other team members to maintain up-to-date knowledge of client products and services. Engaged with potential clients on a daily basis and helped land and acquire our top clients. Collections Specialist

Financial Asset Management Systems - Saint Charles, MO November 2014 to January 2016

Managed $100 million customer portfolio with solid indicators. Assessed delinquent accounts and pursued collection efforts. Coached team on collection policies and procedures. Built rapport with debt consumers to effectively build trust within company. Secured payment arrangements to ensure repayment plan was secure.

Lead Infant Teacher

Bright Start Academy - O'Fallon, MO

January 2012 to August 2014

Worked with infant children as a caregiver, feed, clean, wash, diaper, and nap children. Worked with 4-6 children during each shift full time.

Education

Associate in Criminal Justice

Harris Stowe State University - Remote

2017 to 2021

Associate in Criminal Justice

Purdue Global University - Remote

March 2015 to May 2017

Skills

• CUSTOMER SERVICE

• COLLECTIONS

• TELECOMMUNICATIONS

• SALES

• OFFICE MANAGEMENT

• PHONE ETIQUETTE

• SALES PROSPECTING

• MICROSOFT 365

• Cold Calling

• Data Entry

• Account Management

• Negotiation

• Sales Management

• Upselling

• Personal Assistant Experience

• Business Development

• Presentation Skills

• Computer Networking

• Marketing

• Procurement

• Research

• Budgeting

• Microsoft Outlook

• Purchasing

• Accounting

• Pricing

• Microsoft Powerpoint

• Infant Care

• Toddler Care

• Teaching

• Childcare

Certifications and Licenses

Driver's License

Motorcycle License

Assessments

Call center customer service — Completed

January 2021

Applying customer service skills in a call center setting Full results: Completed

Customer focus & orientation — Completed

January 2021

Responding to customer situations with sensitivity Full results: Completed

Advanced attention to detail — Completed

August 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Typing — Proficient

August 2021

Transcribing text

Full results: Proficient

Customer service — Completed

September 2021

Identifying and resolving common customer issues

Full results: Completed

Work motivation — Expert

August 2021

Level of motivation and discipline applied toward work Full results: Expert

Basic computer skills — Familiar

August 2021

Performing basic computer operations and troubleshooting common problems Full results: Familiar

Administrative assistant/receptionist — Completed

September 2021

Using basic scheduling and organizational skills in an office setting Full results: Completed

Sales skills — Familiar

August 2021

Influencing and negotiating with customers

Full results: Familiar

Written communication — Familiar

April 2021

Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar

Active listening — Completed

April 2021

Actively listening and appropriately responding in conversations Full results: Completed

Real estate — Completed

February 2021

Matching listings with specifications

Full results: Completed

CRM skills with Salesforce — Completed

February 2021

Knowledge of Salesforce objects, fields, and processes. Full results: Completed

Recruiting — Completed

September 2021

Managing the candidate sourcing and selection process Full results: Completed

Basic computer skills — Familiar

August 2021

Performing basic computer operations and troubleshooting common problems Full results: Familiar

Attention to detail — Completed

September 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Completed

Work style: Reliability — Completed

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Completed

Sales skills — Familiar

August 2021

Influencing and negotiating with customers

Full results: Familiar

Cleaner fit — Completed

December 2021

Measures the traits that are important for successful cleaners Full results: Completed

Call center customer service — Completed

May 2021

Demonstrating customer service skills in a call center setting Full results: Completed

Outside sales — Familiar

January 2021

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Familiar

Customer service fit — Proficient

January 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Sales fit — Proficient

December 2021

Measures the traits that are important for success in sales positions Full results: Proficient

Logic & critical thinking — Completed

May 2021

Using logic to solve problems.

Full results: Completed

Customer service — Completed

September 2021

Identifying and resolving common customer issues

Full results: Completed

Customer focus & orientation — Completed

December 2021

Responding to customer situations with sensitivity Full results: Completed

Remote fit — Highly Proficient

February 2021

Measures the traits that are important for successful remote workers Full results: Highly Proficient

Inside sales — Completed

March 2021

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Completed

Verbal communication — Completed

November 2021

Speaking clearly, correctly, and concisely

Full results: Completed

Working with MS Word documents — Familiar

February 2022

Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar

Bookkeeping — Completed

February 2022

Calculating and determining the accuracy of financial data Full results: Completed

Call center customer service — Completed

May 2021

Demonstrating customer service skills in a call center setting Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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