Customer Service Call Center
Resume:
Kayleigh Marshall
Customer Service, Sales, Collections
Jefferson City, MO 65109
************@*******.****.***
Currently looking for full time employment. Will consider relocating. Will work from home (preferred). Current online undergraduate student at Harris Stowe State University. Studying criminal justice. Experience in customer service (work from home and office locations). Employment preference is long- term to permanent. Will work for companies to obtain new experience at entry level as well. Looking for employment that offers benefits, 40+ hours a week, and PTO. Will consider other offers if PTO is not offered by company.
Authorized to work in the US for any employer
Work Experience
Infant/Toddler Teacher
Courtyard Early Learning Center - Jefferson City, MO October 2022 to Present
Care-give to infants and toddlers, potty training, cleaning daycare, following age concerning curriculum, help close daycare, take attendance, follow daily schedule, communicate with parents and co workers regarding children's well being.
Sales Agent
Auto Repair Network - Saint Charles, MO
November 2015 to March 2017
Manage inbound calls by selling and up-selling company product and services. Review client suggestion and optimizes customer engagement techniques to improve sales and customer satisfaction rates. Works with team to create and manage excellent customer experiences. Demonstrates assertiveness in improving company business plan. Actively engaged in operations with supervisor, account manager, and other team members to maintain up-to-date knowledge of client products and services. Engaged with potential clients on a daily basis and helped land and acquire our top clients. Collections Specialist
Financial Asset Management Systems - Saint Charles, MO November 2014 to January 2016
Managed $100 million customer portfolio with solid indicators. Assessed delinquent accounts and pursued collection efforts. Coached team on collection policies and procedures. Built rapport with debt consumers to effectively build trust within company. Secured payment arrangements to ensure repayment plan was secure.
Lead Infant Teacher
Bright Start Academy - O'Fallon, MO
January 2012 to August 2014
Worked with infant children as a caregiver, feed, clean, wash, diaper, and nap children. Worked with 4-6 children during each shift full time.
Education
Associate in Criminal Justice
Harris Stowe State University - Remote
2017 to 2021
Associate in Criminal Justice
Purdue Global University - Remote
March 2015 to May 2017
Skills
• CUSTOMER SERVICE
• COLLECTIONS
• TELECOMMUNICATIONS
• SALES
• OFFICE MANAGEMENT
• PHONE ETIQUETTE
• SALES PROSPECTING
• MICROSOFT 365
• Cold Calling
• Data Entry
• Account Management
• Negotiation
• Sales Management
• Upselling
• Personal Assistant Experience
• Business Development
• Presentation Skills
• Computer Networking
• Marketing
• Procurement
• Research
• Budgeting
• Microsoft Outlook
• Purchasing
• Accounting
• Pricing
• Microsoft Powerpoint
• Infant Care
• Toddler Care
• Teaching
• Childcare
Certifications and Licenses
Driver's License
Motorcycle License
Assessments
Call center customer service — Completed
January 2021
Applying customer service skills in a call center setting Full results: Completed
Customer focus & orientation — Completed
January 2021
Responding to customer situations with sensitivity Full results: Completed
Advanced attention to detail — Completed
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Typing — Proficient
August 2021
Transcribing text
Full results: Proficient
Customer service — Completed
September 2021
Identifying and resolving common customer issues
Full results: Completed
Work motivation — Expert
August 2021
Level of motivation and discipline applied toward work Full results: Expert
Basic computer skills — Familiar
August 2021
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Administrative assistant/receptionist — Completed
September 2021
Using basic scheduling and organizational skills in an office setting Full results: Completed
Sales skills — Familiar
August 2021
Influencing and negotiating with customers
Full results: Familiar
Written communication — Familiar
April 2021
Best practices for writing, including grammar, style, clarity, and brevity Full results: Familiar
Active listening — Completed
April 2021
Actively listening and appropriately responding in conversations Full results: Completed
Real estate — Completed
February 2021
Matching listings with specifications
Full results: Completed
CRM skills with Salesforce — Completed
February 2021
Knowledge of Salesforce objects, fields, and processes. Full results: Completed
Recruiting — Completed
September 2021
Managing the candidate sourcing and selection process Full results: Completed
Basic computer skills — Familiar
August 2021
Performing basic computer operations and troubleshooting common problems Full results: Familiar
Attention to detail — Completed
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Completed
Work style: Reliability — Completed
September 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Completed
Sales skills — Familiar
August 2021
Influencing and negotiating with customers
Full results: Familiar
Cleaner fit — Completed
December 2021
Measures the traits that are important for successful cleaners Full results: Completed
Call center customer service — Completed
May 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Outside sales — Familiar
January 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Familiar
Customer service fit — Proficient
January 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Sales fit — Proficient
December 2021
Measures the traits that are important for success in sales positions Full results: Proficient
Logic & critical thinking — Completed
May 2021
Using logic to solve problems.
Full results: Completed
Customer service — Completed
September 2021
Identifying and resolving common customer issues
Full results: Completed
Customer focus & orientation — Completed
December 2021
Responding to customer situations with sensitivity Full results: Completed
Remote fit — Highly Proficient
February 2021
Measures the traits that are important for successful remote workers Full results: Highly Proficient
Inside sales — Completed
March 2021
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Completed
Verbal communication — Completed
November 2021
Speaking clearly, correctly, and concisely
Full results: Completed
Working with MS Word documents — Familiar
February 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Familiar
Bookkeeping — Completed
February 2022
Calculating and determining the accuracy of financial data Full results: Completed
Call center customer service — Completed
May 2021
Demonstrating customer service skills in a call center setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate