Customer Service Retail Sales

Professional Summary

Skills

Work History

Education

Certifications

RONETTA ADDISON

**** ********** ******, *********, ** 21206 • Home: 443-***-**** • **************@*****.*** Retail Sales Associate with more than10 years in the retail industry. Areas of expertise include sales, customer relations and inventory management. Accomplished Assistant Store Manager withover 3 years of managerial experience in a retail setting. Areas of expertise include sales, recruiting and people managementhigh volume resturant

Consistently meets sales goals

Retail sales

POS systems knowledge

Computer literate

Motivated team player

Shipment processing

Stocking

Employee relations

Shift Manager, 10/1999 to 12/2007

Mcdonald – 4835 Erdman Ave

Maintained high standards of customer service during high-volume, fast-paced operations. Greeted customers and provided excellent customer service. Promptly and empathetically handled guest concerns and complaints. Demonstrated integrity and honesty while interacting with guests, team members and managers. Consistently provided friendly guest service and heartfelt hospitality. Shift Manager, 02/2015 to 04/2017

Dollar General – 4810 Belair Rd

Maintained high standards of customer service during high-volume, fast-paced operations. Cross-trained and coordinated scheduling with team members to ensure seamless service. Consistently provided friendly guest service and heartfelt hospitality. Promptly and empathetically handled guest concerns and complaints. HOUSE KEEPING, 03/2002 to 07/2007

ARMARK – UNIVERSITY OF MD HOSPITAL

Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

Vacuumed rugs and carpeted areas in offices, lobbies and corridors. Removed waste paper and other trash from the premises to designated area. Changed bed linens and collected soiled linens for cleaning. Used chemicals and other cleaning equipment in a proper, safe and responsible manner. High School Diploma: 3

Lake Clifton High School - HARFORD RD

Medical Assistant,

Customer Services

File clerk

Manager

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