Customer Service Representative
Resume:
Katherine R. Pena
**** ********* **. **, ***********, NM 87112
********@*****.***
OBJECTIVE
Obtain a career in Property Management where I can utilize my experience while contributing to the long term goals and success of the organization. SUMMARY
● Highly qualified professional with many years of excellent customer service skills, dedicated to ensuring quality service.
● Self motivated, honest and maintain very high standards.
● Excellent listening and communication skills with the ability to relate to individuals of diverse backgrounds and age groups.
● Achieved superior property operational and financial performance in areas of personnel management, leasing, resident services, asset preservation, rent growth and expense control.
● Increased revenue by maintaining low delinquency and budget control.
● Ability to analyze and solve problems in a constantly changing work environment.
● Able to work well under pressure of strict time limitations for daily and project deadlines.
● Effective time management and organizational skills with the ability to work well independantly or as a team.
PROFESSIONAL EXPERIENCE
8/1/22 - Present NALS Management - La Mirage Apartments Albuquerque, NM Assistant Community Director
11/23/21 - 7/29/22 FPI Management - Los Altos Towers Apartments Albuquerque, NM Community Director
8/1/2019 - 11/22/21 Jamboree Management - Los Altos Towers Apartments Albuquerque, NM Property Manager
4//2015 - 7/2019 Jamboree Management - Woodberry Heights Apartments Albuquerque, NM Property Manager
● Los Altos Towers, managed daily operations of 186 units consisting of up to 9 employees.
● Woodberry Heights, managed daily operations of 166 units consisting of 8 employees.
● Inspect property and vacant units. Coordinate with maintenance supervisor and vendors to schedule necessary work needed to complete make ready units.
● Inspect move ins and move outs. Process reconciliation paperwork to ensure security deposit refunds are returned within a timely manner.
● Assist maintenance supervisor with biannual A/C filter and smoke detector inspections.
● Work closely with third party utility company to ensure accuracy of monthly resident utility billing.
● Responsible for posting recurring monthly charges and collecting rent payments.
● Issue 3 Day Notices of Non-Payment of rent within a timely manner and prepare eviction paperwork as necessary.
● Responsible for weekly and monthly occupancy reports. Quarterly market surveys and quarterly property inspections reports.
● Process monthly invoices to ensure vendors receive payment within a timely manner.
● Work closely with outside vendors to obtain estimates for capital improvement projects.
● Responsible for preparing annual budgets.
6/2008 - 3/2015 UBS Financial Service (CSR) Client Service Representative Albuquerque, NM (BTL) Branch Technical Liaison
● Provided operational and administrative support to a group of financial advisors.
● Review daily branch reports and alerts and process accordingly.
● Collected appropriate documentation to set up new accounts and educate clients on account services and capabilities.
● Assist in preparation of client reports and other material for client meetings.
● Process account service requests and ensure appropriate documentation.
● Organize logistics of team marketing events, develop and maintain team marketing material.
● Provide team with an up to date calendar including daily, weekly and monthly activities.
● Worked closely with the corporate office ensuring proper computer software upgrades.
● Assisted financial advisor and staff with computer issues. Education
Certificate of completion:
New Mexico Uniform Owner Resident Relations Act
Fair Housing and Trends in Fair Housing
The Albuquerque Crime Free Multi-Housing Program
State of New Mexico Insurance Board, Life and Health Insurance license American Institute of Banking, Albuquerque, NM
Principles of law and banking
Real estate law and loan documentation
Collection techniques
Albuquerque Technical Institute (CNM) Albuquerque, NM West Mesa High School Graduate
References and all works available upon request
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