Customer Service Representative
Resume:
Reina Frias
Glendale, AZ **301
**************@*****.***
Summary of Qualifications
Summary of qualification skills: 8 years of customer service representative 4 years of food preparer experience Quick and responsible learner also follows direction accurately Bilingual (spanish) Ability to deliver energetic engaging experienced to every customer Ability to cash out customer accurately for extended periods using POS system Strong communication and interpersonal skills Effective time management and multitasking skills.
Work History
Cashier, Customer Service, Cake Decorator
Ranch Market, August 2013 - November 2017
Balanced daily receipts, cash, and prepared bank deposits
Developed knowledge of bank account transactions
Replenished cash in registers on a regular basis and totaled out cash balance
Operated a cash register
Processed a high volume of transactions in cash, checks and credit card sales
Balanced cash drawer at the end of the shift
Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts
Maintained contact and followed up on problems that required special handling
Provided marketing support by making outbound sales calls for special promotions
Researched and responded to customer inquiries and explained transactions to their satisfaction
Recognized by customers who appreciated my extra efforts
Assisted customers in the selection of products
lockbox, remittance processor
Randstad, February 2018 - July 2019
Developed or configured document management system features
Identified and classified documents or other electronic content according to characteristics
Implemented electronic document processing, retrieval, and distribution systems
Analyzed, interpreted, or disseminated system performance data
Dispatcher
Arise, August 2019 - November 2021
Scheduled and dispatched workers, work crews, equipment, and service vehicles to appropriate locations using radios or telephones.
Monitored personnel or equipment locations and utilization to coordinate service and schedules
Received and prepared work orders
Relayed work orders, messages, and information to or from work crews, supervisors, and field inspectors using telephones or two-way radios
Arranged for necessary repairs to restore service and schedules
Administrative clerk
Carrilo recycle auto parts, December 2021 - May 2023
Answered a high volume of telephone calls from customers regarding payments, returns and charges to accounts
Maintained contact and followed up on problems that required special handling
Provided marketing support by making outbound sales calls for special promotions
Researched and responded to customer inquiries and explained transactions to their satisfaction
Recognized by customers who appreciated my extra efforts
Assisted customers in the selection of products
Provided customer service to a diverse population of administrators, staff and the general public
Completed reports, analyzed data, proofread documents and prepared presentations and reports
Handled extensive travel reservations
Extensive use and competence with Microsoft Office to include Word, Excel and PowerPoint
Education and Training
Rio Salado G.E.D 2016
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