Customer Service Representative

RICO WILCOX

*** ********** *****, ********, ** **160 · 785-***-****

adymxh@r.postjobfree.com · https://www.linkedin.com/in/rico-wilcox

A dedicated and detail-oriented individual seeking an entry-level online teaching position. Bringing strong organizational and communication skills to contribute to the success of the team and the company.

EXPERIENCE

08/2008 – CURRENT

INFORMATION SERVICES TECHNICIAN united states army

Provide technical support by monitoring and troubleshooting networks and network devices to quickly resolve technical issues.

Ensure customer satisfaction by delivering knowledgeable support and high-quality service while addressing concerns and escalating problems when necessary

Enhance infrastructure availability by planning, testing, and implementing the installation and update of file servers, printer servers, and application servers

Train soldiers by following the Army standard "be, know, do" model.

Implemented, developed, and tested the installation and update of file servers, printer servers, and application servers.

Maintain a flexible schedule and respond to after-hours and weekend emergencies.

Enhanced availability of infrastructure through enterprise-wide planning, thorough testing efficient implementation, and comprehensive support.

Trained soldiers by “be, know, do” Army standard.

05/200*-**-****

CUSTOMER SERVICE REPRESENTATIVE, alorica

Maximized customer satisfaction by providing proactive assistance to customers and addressing their needs and concerns.

Reduced on-hold wait times by promptly answering customer telephone calls.

Developed strong client relationships and a reputation for excellent customer satisfaction.

Offered advice and assistance to customers, paying attention to special needs and wants

EDUCATION

06/2022

MASTER OF PUBLIC ADMINISTRATION, Post University

08/2015

BACHELOR OF ARTS: HOMELAND SECURITY AND EMERGENCY MANAGEMENT, Ashford university

SKILLS

Online Training and Training

Critical and Creative Thinking

Task Prioritization

Active Listening

Computer Troubleshooting

Software Management

Network Security

Team Exercises

Virtual Learning Management

Contact this candidate