Connie Keene

Clerical Office Assistant/Receptionist

Wichita, KS 67212

adymxd@r.postjobfree.com

+1-316-***-****

I am self motivated and capable of working with limited supervision. Authorized to work in the US for any employer

Work Experience

Telephone Interviewer/CSR

NORC University of Chicago - Wichita, KS

November 2021 to October 2022

• Recorded survey information on behalf of the CDC (Centers for Disease Control and Prevention) regarding Adult and Child COVID vaccinations and Childhood vaccinations.

• Collected data that contributed a better understanding of important issues facing American society.

• Recorded answers by clients through precoded lists or by entering verbatim responses Front Office/Data Entry Volunteer

The American Heart Association - Wichita, KS

I assisted the directors in preparing for events; Wichita Heart Ball, Heart Walk by doing:

• Front desk, data entry, excel and filing.

• Answered multi line phone system.

• Prepared information brochures and any other work that was assigned or helpful. Data Entry/Billing Clerk

Breakthrough Social Services - Wichita, KS

• Specific responsibilities included entering billing into psychological consult which required accuracy and specific deadlines.

• Pulled, maintained and filed client charts, organized client intake packets.

• Maintained confidentiality of client's files and issues. Medical Records Specialist

Wesley Medical Center - Wichita, KS

• Pulled charts requiring Dr's signature and/or dictation

• Answered incoming calls from health care facilities and insurance companies with admit and discharge dates.

• Assisted in processing walk-in requests for Release of Information.

• Prepared next day surgery charts.

Office Assistant/Data Entry Clerk

Bulger Cadillac - Wichita, KS

• Provided clerical support to company employees by copying, faxing and filing documents.

• Managed office inventory by restoring supplies and placing purchase orders

• Supported Service, Parts and Sales Departments. Prepared all Data Entry for these departments.

• Answered all incoming calls and transferred to appropriate departments

• Data Entry for Accounting and Administration.

Education

Certificate Program in Medical Office Assistant

Vatterott College - Wichita, KS

July 2004 to January 2005

High school diploma

Wichita West High School - Wichita, KS

Skills

• I am proficient on microsoft office products, internet explorer, excellent typing and data entry skills.Operation of office machines, extensive customer service, multi-tasking, multi-line phone systems, filing. (10+ years)

• Front Desk (10+ years)

• Microsoft Word (10+ years)

• Customer Service (10+ years)

• Microsoft Outlook (10+ years)

• Microsoft Office (7 years)

• Time management (4 years)

• Transcription (10+ years)

• Medical Records (5 years)

• Clerical Experience (10+ years)

• Medical Terminology (5 years)

• Medical Office Experience (5 years)

• Administrative Experience (10+ years)

• Insurance Verification (3 years)

• Data entry (10+ years)

• 10 key calculator (10+ years)

• Typing (10+ years)

• Medical Receptionist (5 years)

• Dealership experience (3 years)

• Office experience (10+ years)

• Phone etiquette (10+ years)

• Multi-line phone systems

• Medical scheduling

• Multi-line phone systems

• Writing skills

• Communication skills

• Math

• Hospital Experience

• Cashiering

• Windows

Assessments

Organizational Skills — Highly Proficient

August 2018

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient

Customer Service — Proficient

September 2020

Identifying and resolving common customer issues

Full results: Proficient

Verbal Communication — Proficient

September 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Scheduling — Proficient

October 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Customer focus & orientation — Highly Proficient

December 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Working with MS Word documents — Proficient

December 2020

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Customer focus & orientation — Highly Proficient

December 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Call center customer service — Proficient

December 2020

Applying customer service skills in a call center setting Full results: Proficient

Front desk agent (hotel) — Highly Proficient

October 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Working with MS Word documents — Proficient

December 2020

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Problem solving — Proficient

January 2021

Measures a candidate's ability to analyze relevant information when solving problems. Full results: Proficient

Administrative assistant/receptionist — Proficient July 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Electronic health records: Best practices — Highly Proficient July 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Customer focus & orientation — Proficient

September 2022

Responding to customer situations with sensitivity Full results: Proficient

Administrative assistant/receptionist — Proficient July 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Work style: Reliability — Proficient

July 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Sales skills — Proficient

October 2022

Influencing and negotiating with customers

Full results: Proficient

Work style: Professionalism — Proficient

August 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Administrative support professional fit — Highly Proficient September 2021

Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient

Customer service fit — Highly Proficient

October 2022

Measures the traits that are important for success for customer service roles Full results: Highly Proficient

Attention to detail — Proficient

October 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work motivation — Familiar

September 2022

Level of motivation and discipline applied toward work Full results: Familiar

Front desk agent (hotel) — Proficient

December 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

Attention to detail — Proficient

October 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Proficient

September 2022

Responding to customer situations with sensitivity Full results: Proficient

Filing & organization — Proficient

January 2023

Arranging and managing information or materials using a set of rules Full results: Proficient

Work style: Reliability — Proficient

July 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer service — Proficient

September 2020

Identifying and resolving common customer issues

Full results: Proficient

Administrative support professional fit — Highly Proficient September 2021

Measures the traits that are important for successful administrative support professionals Full results: Highly Proficient

Data entry: Attention to detail — Completed

September 2022

Maintaining data integrity by detecting errors

Full results: Completed

Protecting patient privacy — Proficient

December 2022

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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