Customer Service Night Shift

Suzannah Ormston

Runnemede, NJ ***** 609-***-**** **********@*****.***

SUMMARY

Detail-oriented, customer service focused, patient team player. Possesses excellent communication skills and is a versatile quick learner.

WORK EXPERIENCE

Associate, Sam’s Club

Township of Deptford, NJ (11/2020 to present)

Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services. Hands-on preparation and service of food items with a strong emphasis on cleaning, and close to open processes.

Night Shift Supervisor, Wawa

Runnemede, NJ (02/2017 to 10/2020)

Provided direction, motivation, and coaching for associates during the shift. Ensured exceptional customer service was delivered. Executed established safety, security, quality, and store operations policies and standards.

Seafood Clerk, Acme Markets

Runnemede, NJ (07/2005 to 12/2016)

Served as an on-call department manager. Trained newly hired employees, and supervised team members. Created an environment that enabled customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store. Gained and maintained knowledge of products and be able responded to questions and made suggestions about products. Resolved technical issues.

EDUCATION

Associate in Applied Science in Network Systems Administration, DeVry University

Chicago, IL (10/2014)

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