Human Resources Customer Service
Resume:
VERONICA
NEVAREZ
CATERING MANAGER
******.********@*****.***
Buena Park, CA 90621
CONTACT
Experienced catering manager with
over 10 years of experience in food
industry/corporate dining. Excellent
reputation for solving problems and
customer satisfaction. Striving to
maximize my management skills,
quality assurance, and training.
CAREER OBJECTIVE
Catering Manager/Front Of The House Lead Barista
Aramark, Irvine, CA
Scheduling Coordinator/Spanish Translator
CBM, Tustin, Ca
EXPERIENCE
January 2010 - Present
Managed and monitored logistics, schedules and timelines to facilitate proper flow of events.
•
Verified freshness of food and ingredients by checking for quality, keeping track of old and new items and rotating stock.
•
Scheduled and received food and beverage deliveries, checking
• delivery contents to verify product quality and quantity. Drew up catering contracts to obtain customer signatures and prepare finalized bills.
•
Trained catering associates in service techniques, menu presentation and customer service.
•
Oversaw financial details by managing receipts, billings and
• expenditures.
Reviewed procedures and operational challenges to uncover service and safety improvements.
•
Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards.
•
• Counted money and made bank deposits.
• Monitored compliance with health and fire regulations to reduce risk.
• Lead Barista
January 2009 - January 2010
Confirmed and scheduled appointment dates and times with
• technicians.
• Established relationships with Fortune 500 companies. Resolved escalated complaints and answered questions regarding policies and procedures.
•
Maintained accurate payroll records and submitted data to
• accounting department for processing.
• Worked closely with Human Resources and President. LANGUAGES
• Spanish
Bilingual
Contact this candidate