Katisha Monique Wiley

*** ** **** **. ******, OK 73505 580-***-**** or 580-***-**** x1827

OBJECTIVE

To produce an office environment (9 expand the company with as much success as my work

experience can offer.

SUMMARY OF QUALIFICATIONS

J have the ability (00 adapt and maintain all procedures and policies in an efficient manner

as set forth by the company. My learning ability is enhanced by my employer.

WORK EXPERIENCE

February 22, 2021-May 2023

Administrative Assistant Il Parks & Grounds; City of Lawton, Lawton,OK

+ Clerical and administrative work in answer incoming calls ad routing callers to other

divisions or offices.

+ Operate a variety of office machines.

+ Monitor requisitions and invoices and make payments in a timely fashion.

+ Composes, types, and edits a variety of correspondences between

customers and co-workers.

+ Attend annual meetings periaining to Cemetery Board Meetings and Parks &

Recreation Commission meeting.

> Acts as a custodian of departmental documents and records.

+ Schedules appoiniments and performs other administrative and clerical duties,

* Prepare and review material for action and initiate final distribution of records, files or

other information.

* Greets visitors, answer customer calls or requests and document problems and

resolutions.

+ Make Travel arrangements

+ Maintain financial records, to include tracking expenses, requisitions and purchase

orders.

+ Maintain filing system

+ Coordinate the flow of interoffice correspondence.

+ Monitor work in progress, supply and service agreements/contracts and determine

level of performance

+ Safeguard confidentiality, privacy and sensitive matters.

+ Skills with Microsoft Office, Word, and Microsoft Excel

September 2018-January 2021

Sales Customer Service Re} ine Plastics, Lawton,OK

+ Enter Inventory data, Call Logs, and spreadsheet material on a daily basis.

+ Receive andinitiate sales customer service calls

+ Communicate with ourreps, customers, and shipping department daily

+ Emailis a constant tool that is used as a priority for communication to different

branch sites

+ Attend mandatory monthly meetings pertaining to all pending orders with VP, COO,

and all representatives to discuss order updates, production priorities, and shipping

priorities

+ Maintain all files of production

+ Disputes were handled monthly

+ credits and debits were done depending on the situation of the disputes and the

communication with the customer.

+ spreadsheets were created according to the project at hand.

+ PO's were submitted ona daily from customers.

September 2018 -August 2018

Activity Coordinator; City of Lawton, Lawton, OK

+ Created a program of recreation at an assigned community center, recreation facility

or program area

+ Open and prepare the recreation center or facility for scheduled activities daily

+ Maintain the cleanliness of the center by performing custodial tasks and closes the

canter,

+ Monitor quests, participants, activities, and conditions in and around the facilities to

ensure safety on a daily basis

+ Receive, store, and issue equipment, materials and supplies

+ Responsible for all inventory and City of Lawton property by completing inventory

audit paperwork.

+ Assist with transporting participants to and from activities and monitor participant's

activities during recreational trips or tours

+ Plan, schedule, and coordinate requests from outside groups with regard to the use

of the facility or recreation center.

+ Submit work orders repairs and improvements ofa recreation canter or facility are

needed.

+ Attends training classes, seminars, conferences and programs to enhance ability to

provide quality programs to the citizens of the City of Lawton

+ Prepare for publication a variety of brochures, calendars, and other forms of printed

material regarding recreational activities

+ Communicate in person and via telephone with patrons and the public

+ Represent the Sparts and Recreation Supervisor with children completing community

service hours in the center

+ Supervise the Nutrition Center

September 2012- September 2013

Recreational Aide: City of Lawton, Lawton, OK

+ Assist supervisor in all events and other di

+ Supervise patrons in the center

+ Participate in most recreattonal city functions

+ Stand-in as Activity Coordinator when necessary

+ Rotate to different centers as back up to the activity coordinator on site

ies assigned

March 2011 - December 2011

Help Desk Supervisor: Affinitas, Lawton, OK

+ Assign and supervise the work schedules of 100 people, following work

requirements, to ensure quality and timely delivery of service

+ Inspect work areas and operating equipment to ensure conformance to established

standards in areas such as cleanliness and maintenance

«Train new workers in proper operational procedures and functions and explain

company policies

+ Observe and evaluate workers’ appearance and performance to ensure quality

service and compliance with specifications

+ Meet with managers or other supervisors to stay informed of changes affecting

operations

Informed workers about interests or special needs of specific groups

+ Apply customer/guest feedback to service improvement efforts

+ Resolve customer complaints regarding worker performance or services rendered

+ Requisition necessary supplies, equipment, or services

+ Analyze and record personnel or operational data and write related activity reports

August 2010 - March 2011

Team Leader; Whataburger, Lawton, OK

+ Compile and balance cash receipts daily

+ Perform various financial activities such as cash handling, deposit preparation, and

payroll

+ Supervise and participate with six people in kitchen and dining area cleaning

activities

+ Estimate ingredients and supplies requirad to prepare a recipe

+ Resolve customer complainis regarding food service

August 2010 - March 2011 / continued

+ Control inventories of food, equipment, small ware. and liquor, and report shortages,

to designated personnel

+ Purchase or requisition supplies and equipment needed to ensure quality and timely

delivery of services

+ Observe and evaluate workers and work procedures to ensure quality standards and

service, complete disciplinary write-ups

+ Specify food portions and courses, production and time sequences, workstation and

equipment arrangements

March 2010 - September 2010

Safe Deposit Box Clerk; City National Bank, Lawton, OK

+ Answer questions from customers, explain available services such as deposit

accounts, bonds, securities

+ Compile and enter new account information into computer, and file related forms and

other documents

+ Communicate procedures to apply for services such as ATM cards, direct deposit,

certificates of deposit

+ Perform teller duties asrequired

+ Refer customers to appropriate bank personnel to meet their financial needs

+ interview customers to obtain information needed for opening accounts or renting

safe-deposit boxes

+ Collect and record customer deposits and fees, issue receipts using computers

+ Investigate and correct errors upon the customer's request, according to customer

and bank records

+ Execute wire transfers offunds

+ Perform foreign currency transactions and sell traveler's checks.

Octaber 2006 - February 2010

Licensed Scanner; Fi. Sif National Bank, Lawton, OK

+ Process 61 branch documents for FSNB customers and employees, processing

2,000-6,000 documents perday

+ Read source documents such as canceled checks, sales reports, or bills, and enter

data in specific data fields or onto tapes or disks for subsequent entry, using

keyboards or scanners

+ Compile, sort, and verify the accuracy of data before itis entered

+ Compare data with source documents, or re-enter data in verification format fo detect

errors

+ Store completed documents in appropriate locations

+ Locate and correct data entry errors, or report them to supervisors

+ Maintain logs of activities and compieted work

+ Select materials needed to complete work assignments

+ Load machines with required input or output media such as paper, cards, disks, tape

or Braille media

+ Resolve garbled or indecipherable messages, using cryptographic procedures and

equipment

REFERENCES

Kristy Dement

Lawton, OK 73501

Phone: 580-***-****

Relationship: Director

Antonio Hopson

Lawton, OK 73501

Phone: 580-***-**** «1820

Relationship: past supervisor

Kyla Christof

Lawton, OK 73501

Phone: 580-***-****

Contact this candidate