Customer Service Information Technology
Resume:
Clyde Bertrand
Sunrise, FL. 33313
********@*******.***
Work Experience
Owner/ Manager
ASAP Sourcing Solutions, LLC – Ft. Lauderdale, FL.
Jun. 2010 - Present
Source goods for customers in the Caribbean; Prepare Items for shipping to destination; Negotiate with wholesalers for the best prices possible; Prepare shipping documents and package items for shipping.
Member Services Advocate
Convey Health Solutions – Miramar, FL. - Work At Home
Sept. 2020 – Present
Assist health insurance members with their orders for Over The Counter items. I provide members with updated information pertaining to their account balance and period dates. I educate beneficiaries on how the plan works, including benefits and levels of coverage. I make concise and detailed notations as it pertains to member records.
Customer Service Agent
Teleperformance – North Lauderdale, FL. - Work At Home
Dec. 2nd 2019 – Jul. 30th 2020
Worked for the Wellcare account assisting Medicare members with information about their prescription drug medications; Collected their monthly premiums and processed approval requests for restricted medication; Processed change of address for members.
Shipping Coordinator
Strictly Tech – Ft Lauderdale, FL.
Sept. 2019 – Oct. 2019
I received all cargo, packages addressed to the company; I processed shipping documents using Excel and prepared packages for shipping using UPS or FedEx on a daily basis. Responsibilities were time sensitive.
Customer Service Supervisor/ Manager
Gulfstream International Airlines – Fort Lauderdale, FL.
Apr. 1996 – Jun. 2010
Prepared shift schedules for Customer Service Agents; Led daily shift meetings; Interviewed prospective employees; Handled problems experienced by customers; Maintained agents’ training manuals and ensured agents completed regular mandatory training; Reported directly to manager and acted as manager in their absence; Insured customers were rebooked to their final destination; Did yearly appraisals of agents; Managed the Tallahassee Station from Jan. 2001 until it was closed in Feb. 2002 as a result of Sept. 11th.
System Administrator
Information Technology Services – Port of Spain, Trinidad
Aug. 1982 – Aug. 1994
Prepared shift schedules and trained computer operators; Prepared jobs for running on mainframe computer; Processed periodic update and maintenance programs; Generated reports for customer base of 40 companies; Processed payroll and inventory reports; On call at night time in the event there were any issues.
High School Graduate
St. Mary’s College, Trinidad
Skills
Microsoft Office and Excel Warehousing Logistics Customer Service
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