Management, Customer Service, Security Officer

Ameka Ellis

** ******* **., *****, ***** Carolina, 28513, US • 843-***-**** • **********@*****.*** Dedicated to learning, growing, and succeeding in all job roles. Alert security professional with a track record of providing outstanding leadership and superior security results. Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of job functions and training in. Motivated to learn, grow and excel in all aspects of job requirements. Extremely organized

Team management

Security officer development

Daily incident reporting

Team Leadership

Customer service

Self-motivated

Communications

Conflict resolution

First Aid/CPR

Strong verbal communication

Report writing

Supervision

Emergency Response

Interpersonal and written communication

Theology - Bachelor of Theology

Apex School of Theology - Durham, NC

Cosmetology - Certification - 2009

Lenoir Community College - Kinston, NC

High School - 2000

Greene Central High School - Snow Hill, NC

Security Officer Supervisor - September, 2021 to Present UNC Lenoir Health Care - Kinston, NC

Worked in high-pressure, high-risk environments while maintaining exceptional security program, strategy, and plan standards. Kept incident reports with detailed descriptions of what happened. Trained 5 new security officers during the 8 month period. Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries. Correctional Officer - April, 2020 to July, 2021

Eastern Correction Center - Maury, NC

Head counts, visitor logs, and scheduled activities were all used to keep track of inmates. Was in charge of multiple inmates who were housed in a maximum security unit. Looked for contraband throughout the building and grounds, as well as in the living quarters and work areas. Observed residents' behavior both individually and in groups. Observed and supervised inmates during visits, meal times, recreation, phone calls, and showers. Established positive working relationships and set clear boundaries with resident offenders. Escorted inmates to and from their cells, as well as to and from court, hospitals, and medical appointments. Made rounds and conducted head counts and roll calls at predetermined intervals. Looked for contraband in the building and grounds, as well as the living quarters and work areas. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Healthcare Technician - August, 2019 to April, 2020 Caswell Developmental Center - Kinston, NC

Disinfected the equipment with appropriate cleaning products to reduce the risk of infection after each patient transport. Provided accurate, personal care, and ambulation to patients. Kept track of important patient data and relayed it to healthcare staff in order to improve treatment planning and delivery. Reported any unusual or urgent circumstances in patients' condition or environment immediately to supervisor. Gave patients care based on their physical, psychological, educational, and safety needs. Interacted effectively with patients, families, staff, and other hospital department staff to provide high levels of customer service and teamwork. Supply Specialist - September, 1999 to May, 2010

US Army Reserve - Winterville, NC

Kept a close eye on high-priority units' material readiness. Observed procedures to ensure that they were in accordance with US Army regulations and policies. Oversaw and maintained supply chain synchronization for the procurement of goods and services. Identified issues and suggested changes to resolve operational issues. Kept track of audit trails to ensure that performance standards were met.

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