Kazi Hussain

*** * ******* ****, *******, IL **101 630-***-**** adymor@r.postjobfree.com

Objective

Seeking a career to contribute and enhance my education, knowledge and skills in order to achieve overall success.

Education

FENTON HIGH 1993 SCHOOL

· Major: Computer Science

· Minor: Communication

· Related coursework: Biology, math, Chemistry, physics

MICROSOFT CERTIFIED PROFESSIONAL 1999 AQUARIUS INSTITUTE OF COMPUTER SCIENCE

· Major: Computer Science

· Minor: Communication

· Related coursework: Computer Hardware, Software,

AREA OF COMPETENCIES

· Resolved issues via ticketing system, phone calls, and walk ins.

· Created and managed Active Directory accounts and Ms Exchange mailboxes.

· Imaged and configured Windows, Mac.

· Implemented DNS filtering, stopping the spread of malware through infected files and infected websites from foreign hosts the company didn’t make business with.

· Troubleshoot software and hardware related problems by means of telephone support or remote control for network and VPN users.

· Manage multiple infrastructures using Active Directory.

· Excellent oral and written communication skills.

· Capable of interacting with both internal and external customers.

· Expertise in Microsoft Word, Excel, and Access.

· Possess the ability to comprehend and learn new programs and software as needed.

· Working knowledge of SQL..

WORK EXPERIENCE

HELPDESK TECH BANCTEC/ MARCH 1999 TO NOVEMBER 2017 /ADDISON, ILLINOIS

· Provided IT training for new hires for system use and company policies.

· Documented procedures for troubleshooting and system management.

· Created and maintained IT equipment updates, including selection and assembly of computers, installation of existing software, migration and troubleshooting.

· Worked to minimize customer downtime and company costs through detailed troubleshooting and use of remote desktop connections to aid customers and accurately diagnose equipment failures.

· Assisted in relocating company IT infrastructure to a new site.

. Worked with Aflac Insurance, assisting clients globally for the company for a Year.

. Gave great customer service to the members and clients of Aflac Insurance.

HELP DESK TECHNICIAN LEVITON NOVEMBER 2017 TO SEPTEMBER 2018 / BLOOMINGDALE, ILLINOIS

· Created and maintained IT knowledge Base used by employees.

· Set up and maintained printers and network file shares.

· Restructured new hire IT on-boarding with more efficient procedures and documentation.

· Dealt with Windows 95 and 98 and a few lingering Windows 3.11 systems, command line diagnostics, Dr. Watson and other diagnostic applications as well as modem commands strings.

· Provided desktop support for Windows, Linux, Mac workstations.

· Resolved issues via ticketing system, phone calls, and walk-ins.

· Created and managed Active Directory accounts and Ms Exchange Mailboxes.

· Provided IT training for new hires for system use and company policies.

Field Engineer/Helpdesk Technician/Wyndelco/ September 2018 to December 2018/Mokena, Illinois

. Created and managed Active Directory accounts and MS exchange mailboxes.

.Resolved issues via ticketing system, phone calls and walk ins.

.Setup and maintained printers and network file shares.

.Managed work using office 365, and used Office in the every day activities.

Computer Tech PNC Financial: December 2018 to November 2019

. Maintain Active Directory of the company, by adding new employees and giving them permissions accordingly.

.End user password resets.

.Printer not working, on network and without network.

. Maintained the work by using office 365 in the daily work of various clients.

. Educated the end users and global users of using Office 365 to better the productivity.

Custom Configuration Tech Insight: November 18th 2019 to December 27th 2019

. Configuration of various laptops and desktops according to the clients requirement.

. Imaging of various laptops and desktops according to the specifics of the client.

.Active Directory, maintaining the company’s new hire in the system.

. Password resets and printing issues for end users.

Quick Fix Computers: December 30th to still work Friday, Saturday& Sunday ( Part time, and preparing for CCNA Exam).

CDW: January 5th, 2020 till June 20, 2020

. Imaging of various brands of laptop and desktops.

. upgrade memory and hardware as required by the clients.

Advocate Christ Medical Center: June 23 rd to July 3rd 2020

.Imaging and reimagining of various different laptops and desktops.

. Upgrade memory and hardware as required by the clients.

. Talked to customers on the phone with various computer issues.

. Communicated with the Director, Project Manager, Lead and coworkers effectively in achieving the utmost success for everydays issues.

QUICK FIX :July 8th 2020 till November 15, 2020. Refreshed computers both laptops and desktops as per the clients requirement.

. Upgraded the software to windows 10

. Configuration of laptops and desktops according to the client's requirements.

AT&T : November 2020 till February 24th 2021.

. Converted the work for Bank of America clients to AT&T's ticketing sytem.

. Used excel spreadsheets to work on tickets for Bank of America's conversion from old ticketing system to Remedy for AT&T.

. Good communication between the coworkers and supervisors.

Worldwide Technician Solutions- Feb 25th 2021- Oct 2022

. Imaged laptops and desktops

. Service now inventory tool

. Active Directory to put new users in the system

. Office 365

Matrix- October 2022 - Present

. Imaged computers remotely

. Office 365

. Bomgar

. Service now

. Active Directory

Reference available upon request.

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