Customer Service Management Group
Resume:
Ronni Covington
Leasing Specialist - Fogelman Management Group
Cordova, TN 38018
********@*****.***
A hard working individual seeking a challenging and responsible position which effectively utilizes my experience, training and abilities while affording the opportunity for professional growth and advancement.
Authorized to work in the US for any employer
Work Experience
Leasing Specialist
Fogelman Management Group - Memphis, TN
April 2011 to Present
Key Responsibilities: Supervision and Team Management. Marketing, Leasing and Resident Retention.
• Coordinate and manage leasing team schedule to ensure proper coverage.
• Hold weekly team meetings to review operations, goals, successes and challenges. Hire, train and coach all new leasing associates
Monitor all leasing performance including traffic, follow up and closing ratios. Complete weekly and monthly market surveys and reports Review and sign all lease documents/files (new and renewals). Uphold and enforce Fogelman Management Group's Policies & Procedures
• Develop, implement and maintain Marketing Plan for the community including both internal and external marketing and monthly themes.
Review all applications for residency to ensure correct approval/denial procedures are being followed.
• Inspect all Market Ready units and models before show and/or move in. Oversee Bond and/or Section 8 lease and renewal procedures, where applicable. Lead by example in all aspects of leasing and marketing. Markets the property.
Leasing Specialist
Fogelman Management Group - Memphis, TN
October 2009 to April 2011
Key Responsibilities: To lease apartments through product demonstration and to implement marketing strategies.
• Other responsibilities include resident retention and customer satisfaction for the current residents and prospective residents.
• Administrative duties include completing lease paperwork, updating web advertising and inquiries, and completing leasing reports.
• Other responsibilities include thorough product knowledge of major competitors through site visits and telephone surveys.
Internet Manager
• Responsibilities include updating marketing data/web advertising such as pricing, location and overall graphic demonstration of the apartment community on all websites which include 7. Other responsibilities include, reporting invoices/memos to upper management; and implementing marketing strategies/ideas. Education
Bachelor's in Broadcast Communications
University of Mississippi - Oxford, MS
August 2000 to May 2005
Skills
• Property Leasing
• Property Management
• Yardi
• Section 8
• Conflict management
• Microsoft Outlook
• Communication skills
• Customer service
• Microsoft Excel
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