Store Manager Customer Service

Experience

Production Operator, Merit Medical, Houston, TX

March 2018 - present

Ensures operation of machinery and mechanical equipment by completing preventive maintenance requirements on engines, motors, pneumatic tools, conveyor systems, and production machines; following diagrams, sketches, operations manuals, manufacturer's instructions, and engineering specifications; troubleshooting malfunctions

Removes defective parts by dismantling devices; using hoists, cranes, and hand and power tools; examining form and texture of parts.

Determines changes in dimensional requirements of parts by inspecting used parts; using rulers, calipers, micrometers, and other measuring instruments

Report all safety, maintenance, engineering, quality and logistic issues to Supervisor or Process Engineer immediately

Actively perform hourly part checks, follow Red Bin procedures, and report non-conformities to Supervisor or shift quality representative immediately

Performs failure analysis, maintains the physical inventory of non-conforming parts and recommends necessary corrective actions based on inspection results

Relief Restoration Provider, Craft Solutions, Houston, TX

September 2017 – January 2018

Assist the lead technicians in the field with various types of disaster restoration jobs including but not limited to water, fire, smoke and hail damage

Performs water/fire/smoke damage and cleaning as directed to include water extraction

Ensures equipment, supplies, vehicles and products are properly handled and maintained

Report all safety and maintenance concerns

Direct Care Staff, Guardian Angels, Houston, TX

April 2016 – April 2017

Responsible for the overall daily health, safety and welfare of individuals served

Complete daily documentation of progress notes and implement behavior support plans in accordance with standards, procedures and policies

Supervise residents, providing transportation, care, welfare safety and security

Maintain work environments free of recognized hazards

Assembly Worker, Burnett Specialist, Houston, TX

July 2015 – November 2016

Responsible for assembling medical kits and medical supplies in a clean room environment

Assembly Worker, Igloo Coolers, Katy, TX

July 2014 – July 2015

Responsible for the operation of assembly equipment to manufacture plastic parts for cooler related products

Assembly Worker, Staffmark Investment LLC, Houston, TX

March 2014 – May 2014

Worked production line assembling furnaces, ensuring quality control

Store Manager, Store Manager, Houston, TX

January 2007 – May 2012

Responsible for overall management and operations of the store, including staffing, customer and donor service, production (sorting, cleaning, pricing of donations), buildings and grounds, safety, and meeting sales and production goals, within budget

Direct and monitor store operations to drive revenue growth and ensure monthly sales, payroll and production budgets are met

Demonstrate and promote superior customer service, handle customer/donor concerns and requests

Execute and monitor all phases of store operations to ensure compliance established safety protocols, material handling and processing practices

Promote positive teamwork among co-workers

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