Customer Service Operations Manager

DERVAN BROWN

WORK EXPERIENCE:

STUMPYS SPOT LLC BROOKLYN NY

Operations Manager (7/12- Present)

Manager of the day to day operations of the business

Excellent communication and interpersonal skills

Highly motivated self-starter with financial acumen.

Energetic, flexible and hard-working.

Manage the implementation of administrative, business

Organize and oversee the operation for delivery orders

Manage and maintain operations calendars, itineraries, and projection.

Organize and compile all incoming and outgoing invoices

Create profit and loss spreadsheets summarizing upcoming invoices and other expense assist in managing cash flow

creation of job postings, initial screenings, interview scheduling, and new hire set-up/orientations

Manage various financial functions to include A/R, A/P, tax payments and full cycle payroll using QuickBooks

eliminated unnecessary purchases

Developed and managed online marketing campaigns for new customer and brand awareness, engagement with traffic to social media pages; Facebook, Twitter, YouTube,

Fusion Marketing, Fort Lauderdale, Florida

6/8-1/12 Account Executive

Business Administration day to day operations

Marketing advertising of products

Minimum 10 years managing experience.

Highly motivated self-starter with financial acumen.

Energetic, flexible and hard-working.

Excellent communication and interpersonal skills.

A strong commitment to teamwork.

creation of job postings, initial screenings, interview scheduling, and new hire set-up/orientations

supervising of maintenance, and organizing personal and professional calendars

Maintained an extremely high-level of confidentiality and privac

AT&T Knoxville TN

07/03- 5/8 Accounting Manager

manager assistant to oversee business

minimum 5-7 years managing experience

Excellent communication skills (oral and written)

Ability to develop and implement dynamic marketing plans

Sales acumen in generating leads and closing on sales.

Strong interpersonal skills in working with elderly/infirm population

Ability to travel throughout local territory up to 90% of the time

Manage the implementation of administrative, business

Organize and oversee the operation for delivery orders

Manage and maintain operations calendars, itineraries, and projection.

DTS Service Knoxville TN

9/98-5/02 Accounting Executive

Organize and oversee day to day operations

make sure all service complete on customer equipment.

Maintains records for management reports and inventories of supplies needed.

Distributes office supplies, fax transmissions and mail to company personnel

Designated drop-off points as required.

Calculates charges for jobs performed and maintains some billing logs.

Responds to and coordinates all service calls required by customer.

Perform filing duties in conjunction with specific customer requests.

maintains calendar, invoices and management of business

EDUCATION

Knoxville College Knoxville TN

May 2004 B.S In Liberal Studies Management And Computer Science

SKILLS.

Management Experience for 15 years

Marketing and Advertising for 10 years,

Customer Service experience for 15 years.

Excellent leadership skills

Business Administration, Operations management

Computer literate with knowledge of MS outlook

intermediate, MS word intermediate and MS excel

Achievements Excellence in interpersonal communications, teamwork, flexibility and reliability.

Commended for multitasking abilities.

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