Operations Supervisor Claims Representative
Resume:
Tricia Stansell
PO Box ****
Rockwell NC *****
***********@*****.***
Experience
District Manager
Social Security Administration - Wilkesboro, NC
March 2017 to August 2022
●Oversaw the business activity and overall operations of the field office of a government administration.
●Created and maintained budgets and reports to senior management in the agency at the area, regional and national level.
●Interviewed, hired and coordinated with other managers to hire the highest quality staff to further the mission of the agency.
Operations Supervisor
Social Security Administration - Asheville, NC
June 2006 to February 2017
●Supervised and coordinated the field office of a government administration and conducted or arranged for ongoing technical and policy training for all staff members.
●Established workflows and schedules, followed guidelines and procedures and reviewed work done by others to ensure that agency policies are followed and completed timely by agency standards.
●Setup and controlled electronic and paper filing systems, recorded information, updated paperwork, and maintained documents, such as attendance records, performance reviews, correspondence, supply order, check remittance, and other material.
Claims Representative
Social Security Administration - Gastonia, NC
February 1998 to August 2006
●Confirmed with claimants by telephone or in person to provide information about social security business or benefits.
●Updated records of claimants interactions by recording details of inquiries, complaints or comments, as well as actions taken.
●Completed detailed disability or needs based benefit claims from claimants to determine eligibility for the program.
●Used computers for various applications, such as database management, word processing, and Inter- or Intra- net searches.
Education
Bachelor's degree in Criminal Justice
Eastern Kentucky University - Richmond, KY
August 1995 to May 1997
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