Customer Service Assistant Manager

ZOYA CHAMPION Fairburn, GA ****.********@*****.*** 678-***-****

Job Competencies

Supervisory and management skills;

Excellent internal and external customer service skills;

An experienced outgoing and focused professional with a goal to remain successful;

Ability to work in a fast paced environment; multi-task essential duties and responsibilities;

Strong listening, communication, leadership and interpersonal skills; EDUCATION

Technical College System of Georgia, Diploma (2018) ServSafe Certification (2019-2024)

PROFESSIONAL EXPERIENCE

Concessions International, LLC, Atlanta, Georgia

Assistant Manager (February 2019- present)

• Organize and supervise shifts

• Control operational costs and identify measures to reduce costs

• Implement policies and protocols that will maintain future

• company operations

• Process payroll, generate reports and other administrative duties

• Maintain daily records of all transactions, coding and filing

• Administer coaching and training to promote professional growth

• Manage weekly ordering and inventory

Shift Leader (November 2013 – February 2019)

• Train and guide employees through daily routines

• Perform quality control and due diligence

• Resolve conflicts and customer complaints

• Maintain a positive environment

• Provide fast, efficient, and friendly service ensuring a Total Quality Experience for both internal and external customers

Concept Attendant (April 2010 –November 2013)

• Deliver superior guest service

• Process orders and accepts payments

• Assist with food preparations, cooking, and cleaning

• Adhere to company policies related to standard operating procedures and cash handling

• Communicate, suggestively sell menu offerings, products and promotions to guest AREAS OF EXPERTISE

Management

Team Leader & Player

Quality Assurance

Training / Mentoring

Customer Service

Cash Handling

Scheduling

Inventory Control & Sales

Computer Proficiencies: Microsoft Office (Word & Excel)

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