Customer Service Representative

MEDARDO F. OLILA

Email: *********@*****.***

Mobile : 092********

Summary

Profile : Male, Married

Nationality : Philippines

Current Location : Philippines

Nature of Business; FREIGHT CLEARING AND LAND Transport

Work Experiences;

2000 to 2010 AL SHUHOB CARGO & CLEARING/land transport

Dubai, UAE

Import / Export & Logistics

· In-charge for Import & Export operation, Air, Sea, Land Freight and Warehousing.

· Maintaining the flow of In-bound & Out-bound materials at the Warehouse efficiently

· Planning and Controlling the Operations of Warehousing activities

· Work in-progress Inventory of all Warehouse goods

· Conducting Sales and Marketing for LCL sea freight worldwide movement, Road Transport Network GCC destination shipment, Warehousing, Packing and Removal.

· Coordinates with Overseas Cargo Agent partners.

· Prepares all related Documentation (Invoice, Packing List and Certificate of Origin) for Land, Sea and Airfreight Export shipment prior to scheduled dispatch

· Handles Customer inquiry Quotation, and LC Documented shipment.

1990 to 1995 DOHA INTERNATIONAL AIRPORT Doha, Qatar

Cargo Officer

§ Handles Diplomatic Mail(DIP) Live Animals (AVI), Human Remain (HUM), Air Craft on Ground (AOG) Perishable (PER), and Dangerous Goods (DGR) shipment both Import & Export

· Executes Airline documents ( Airway Bill)

§ Manifests out-bound cargo and sees to it that all scheduled priority shipments are prepared accordingly prior to the arrival of flight

§ Attends In-coming freighter flight ( Martin Air 747F )

§ Submits counter daily, and Weekly sales report in accordance with airline standard operating procedures.

§ Handles Customer inquiry and Quotation

1982 to 1988 DHL WORLDWIDE EXPRESS Doha, Qatar

Courier and Cargo Import & Export Assistance

§ Executes Export Air way Bill and handles daily dispatch of Courier Express shipment and Warehouse In-charge

§ Custom clear Import, Courier Document, and Small parcels express daily in-coming shipment.

§ Attends Customer’s Cargo Inquiry, Quotations, Removal and Packing and pick & pack of shipment

§ Develops Excellence in Customer Care course by attending Company sponsored seminars

§ Attended Company sponsored seminars on Dangerous Goods handling and other related Airline advancement courses.

§ Trace & Track shipment.

§ Prior to the above position, work as Office Utility, Courier and Customer Service Representative, Cargo Import And Export.

SEMINARS ATTENDED Sponsored by DHL QATAR

§ Air Freight Basic Course

DHL Training Centre

Doha Qatar

§ Dangerous Goods Handling Course

DHL Training Centre

Doha Qatar

§ Customer Handling Course

DHL Training Centre

Doha Qatar

COMPUTER SKILL

§ Knowledge in Microsoft Office Word, and

§ Microsoft Office Excel

LANGUAGE

§ Speak and write English fluently, and can speak Arabic language fair.

SKILL

Able to operate truck

Operate a forklift

EDUCATIONAL ATTAINMENT;

1978 to 1981 Samson Institute of Technology Manila Philippines

§ Advance Radio Communication Course

Graduated and able to secure government 2nd Class Commercial Radio Telephone Operator License

• Bicol Technical Institute 1975 to 1977 Daet, Camarines Norte

Automotive and Diesel Mechanic

• Mabini Colleges 1974 to 1974 Daet, Camarines Norte

Secretarial Course

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