Curriculum Vitae

Name: Anantkumar Murlidhar Huse. Contact No: +91-996*******

Qualification: B.C.A. Email: adymff@r.postjobfree.com

Career Objective:

The goal of my career is to work for a progressive organization where I can demonstrate my skills and increase creativity by working as part of a team. In addition, I am capable of contributing to the overall success of the organization.

Candidate’s Summary:

Excellent at learning new technologies quickly.

Having strong conceptual and analytical skills.

I am good at communicating both verbally and in writing. Capable of acquiring and developing new skills quickly and effectively.

Sense of responsibility, team spirit, and leadership abilities.

Ability to work in a team & willingness to work in any environment.

The ability to adapt to any new technical environment with minimal knowledge transfer efforts.

Having knowledge of hardware with troubleshooting and software installation and maintenance.

Installing and Managing Windows and Mac OS, O365 Administration and support, and other software

PowerShell scripting, AD migrations, and Jira Ticking Tools Knowledge of Service Now and Jira Ticking Tools, SCCM, ActiveSync, and VPNs.

I am able to lead the Service Desk Function for the account.

Able to drive Service Desk KPIs like FCR, time to respond, time to resolve & other productivity metrics.

An understanding of Azure Active Directory, Intune, Autopilot, as well as IT Infrastructure (Servers, Storage, Virtualization, Networks, Firewalls, etc.).

Good knowledge & experience in IT infra & Apps High-level support (Operations). Professional Qualifications:

In 2013, I graduated from Sant Gadge Baba Amaravati University's Vaidehi Vishnu Saraf Mahavidhyalaya at Akola with a Bachelor of Computer Applications (BCA). Certifications:

MCTS 70-515: .NET Web Applications Development with Microsoft .NET Framework 4.

CompTIA A+, Linux Mastery from Udemy.

MS Office, MS-CIT, C programming language, Computer Hardware, Tally 9 ERP.

Typing: English (40W.P.M.) and Marathi (30W.P.M.) Experience:

Worked for L4B Software Pvt. Ltd. Pune from Feb 2023 to July 2023 as an IT & Infra Support Engineer. Here I was working on JIRA ticketing tool, handled JIRA & Confluence Administration, O365 Administration, M365 Admin Center, Active Directory, Onboarding and Offboarding of the employees, SharePoint, Knowledge Articles for IT Team and End Users, Created IT Policies, Worked on Bitdefender & FortiClient Firewall. Provided telephonic, RDP, or screen share support towards the resolution of issues faced by end-users. Planning future improvements, Handling LAB, Software, and Hardware related Inventory. Documented employee complaints and feedback. Managed IT Assets, Inventory, and Vendors. Outlined work plans, assessed resources, and determined timelines for projects. Supported Windows and Ubuntu OS.

Worked for Tenerity India Pvt. Ltd. Pune from June 2021 to October 2022 as IT Support Engineer L3. Here I was handling employee issues related to the system, worked on Azure Active Directory, Intune, Autopilot, Office 365 Administration and support, Intune, MFA, Windows support, ActiveSync, McAfee Antivirus, Managed all IT assets, Handled Software & Hardware Support, PowerShell Scripting for AD, OneDrive Migration, Used Service Now and Jira Ticketing tool, and Provided IT support to Tenerity Global employees. I was doing the Onboarding and Offboarding of the employees, performing remote troubleshooting through diagnostic techniques and pertinent questions. Serve as the lead for the first point of contact for customers seeking technical assistance over the phone or email, Walk the customer through the problem-solving process, Direct unresolved issues to the next level of support personnel, Provide accurate information on IT products or services, Follow-up and update customer status and information, Responsible for Documentation, Automation & Other optimization/productivity levers.

Worked for Rocket Software Pvt. Ltd. Pune as an IT Support Analyst II. Here I was handling Employee’s On-boarding and off-boarding tasks, VDI, SCCM Maintenance, Sophos Support, Office 365 Support, and Its License maintenance, VPN related issue, Windows, Jabber, and Slack Support, Hardware support, WebEx Administration & its issues, Okta (MFA) issues, Installation and support on Rocket Product/software to the global user’s using JIRA ticketing tool. In addition, I was handling the L1 Team. Worked here from Feb 2020 to June 2021.

Worked at Shell Info Technologies Pvt. Ltd. as a Service Desk Analyst at the Client location of Infosys Ltd., Pune, and here worked on Intel’s Project to support Intel’s employees. We used the Service-Now Ticketing tool and provided support for more than 50+ products/applications like Active Directory, Bitlocker, Hardware related issues, Intel's software, Windows, MS Office products, Skype-related issues, MFA, Access issues, etc. Here, I supported global users. Worked here from July 2019 to Dec 2019

(as the contract ended).

Worked as a System Maintenance Specialist at HD Infotech, Akola, and Here I have to provide Desktop Support, check all Systems and Laptops and made their report, create accounts for new joiners and maintain them, do the function testing, and handled Marketing Team and Support Team. Providing training to Govt. Employees. I worked here from 15 March 2016 to 2 July 2019.

Worked for Infosys bpm Ltd as a Process Executive from 5 October 2015 to 9 March 2016. I was working on the Airbus project and provided support to global users of Airbus. I have done Internal Certificates like Coaching, Customer Focus, Time management, and others.

Worked as a Customer Support Engineer at Ash Sales & Services Akola from 02 June 2014 to 26 August 2015. Here I was assembling the Systems as per the customer’s requirement and doing the installation of the OS. I was providing support on almost all types of software to the users.

Educational Qualification

Qualification

Course

Name

School / College

Universit

y/ Board

Year of

Passing

Aggregate

% Marks

/Grade

Graduation B.C.A. V.V.S.M. Akola. SGBUA 2013 58.79% HSC SCIENCE J.B.Jr. College, Akola. State Board 2007 71.00% SSC GENERAL Bharat Vidhyalaya, Akola. State Board 2005 45.20% Extra-Curricular Activities:

Presented a Seminar on “Blue Ray Disk” in the 4th semester of BCA as a part of a curriculum.

Presented a Seminar on “E-Commerce” in the 5th semester of BCA as a part of a curriculum.

Presented a Seminar on “Flexible Display” in the 6th semester of BCA as a part of a curriculum. Personal Details

Father’s Name : Murlidhar Wamanrao Huse.

Date of Birth : 07th June 1988

Language Known : English Hindi Marathi

Permanent Address

Present Address

:

:

Court Colony, Near Water Tank, MOTHI Umari, Akola - 444 005. Dattawadi Road, Pradhikarn, Nigdi, Pune – 411 035. Mobile No. : +919*********.

Declaration:

It is my sincere declaration that the above information is accurate to the best of my knowledge. Regards,

Date: / /

Place: Anantkumar M. Huse

Contact this candidate